Guest Service Agent
PARKROYAL Hotels & Resorts
Posted 3 days ago
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.
In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.
PARKROYAL Melbourne Airport is looking to appoint a friendly and professional Guest Service Agent to join our Front Office Team on a Full-Time basis.
The Role:
Reporting to the Hotel Duty Manager
Provide guests with high quality service throughout their stay
Assist guests with Check-In, Check-Out and Information Services throughout their stay
Create a great first and last impression of the Hotel
Working morning, afternoon and overnight shift across weekdays, weekends and public holidays.
Ideally you will have:
Experience in a similar role in a fast paced environment
Excellent verbal communication skills
A genuine passion for hospitality and delivering gracious and dependable hospitality
The resilience and confidence to handle guest inquiries and concerns
The ability to anticipate guest needs
A current driver's licence
Ability to work a rotating roster
A fun & supportive approach to teamwork
What we can offer you:
Complimentary dry-cleaning
Complimentary Car Parking
Complimentary duty meal per shift
Access to our on-site pool, gym and sauna.
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel’s restaurants, bars and café
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development through our learning experience platform
Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.
Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.
If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the following link to find out more about what Pan Pacific Hotels Group has to offer: www.panpacific.com
Thank you,
People & Culture
PARKROYAL Melbourne Airport
About PARKROYAL Hotels & Resorts
The PARKROYAL portfolio comprises 15 hotels, resorts and serviced suites in gateway cities across Asia and Australia, including those under development.
Exuding the spirit and individuality of their location, each PARKROYAL provides a connection to authentic local experiences. A trusted provider of hospitality, PARKROYAL leverages a strong heritage that has flourished into a reputable brand in Asia Pacific.
At PARKROYAL, you’ll encounter warm and friendly service delivered in a straightforward and approachable way. Our welcoming guestrooms as well as public areas are equipped with spacious areas for you to work in connected comfort, accentuated with modern décor and local touches.
PARKROYAL Hotels & Resorts is a member of the Global Hotel Alliance, the world’s largest alliance of independent hotel brands.
As part of Pan Pacific Hotels Group, we believe that corporate responsibility involves doing what is right for our stakeholders. This entails building and ensuring meaningful relationships with our associates, customers and guests as we continually engage the environment and communities in which we operate. Source: This is an extract from the company's own website.
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