The Canvas Apartment Hotel is a 4-star serviced apartment hotel located in the Melbourne CBD. We are seeking for a dedicated, energetic and Guest Service All-Rounder to join our Front Office team. Our service is highly regarded and our location puts you right in the centre of the action, which attracts leisure and corporate guests looking for either a short or long stay in Melbourne.

The Canvas Apartment Hotel has a selection of one-bedroom and two-bedroom apartments, with a gym located on our top level. The Hotel operates 7 days a week, with shifts covering the opening hours from 8am to 8pm.

Main Responsibilities:

The ability to deliver outstanding customer service in every interaction

Facilitate smooth check-in and check-out of guests

Ensure the property is held to the highest level and be able to conduct room inspections

Handle guest queries and complaints efficiently

Curate the perfect stay by providing guests local insight to maximise their stay

Maintain good communication and work relationships in all hotel departments, with a thorough understanding of each department

Promote the business and maximise revenue to ensure targets are met

Ensure compliance of hotel operations according to the hotel policies, procedures, and legislative requirements

Ability to build strong relationships with key internal and external stakeholders including Body Corporate

To be successful in this role you will need:

Strong interpersonal and time management skills

Passionate and enthusiastic about hospitality and customer service

Excellent presentation and grooming standards

Ability to work independently and solve problems under pressure

Cheerful personality whether in person or over the phone

High attention to detail

Proficiency in using Microsoft Office Suite

Be able to provide an unforgettable experience for guests

Ability to work a rotating roster, including weekends, public and school holidays