Proximity Waterfront Apartments

Proximity Waterfront Apartments is seeking a friendly and service-driven Hotel Receptionist to join our team. If you’re passionate about creating memorable guest experiences and delivering exceptional customer service, we’d love to hear from you.

From the moment guests walk through our doors, your warm and welcoming presence will make them feel right at home. You’ll play a key role in ensuring every stay is smooth and enjoyable—from efficient check-ins and check-outs to sharing the best attractions and dining spots.

Key Responsibilities:

Welcome guests with professionalism and genuine hospitality, ensuring a seamless check-in and check-out experience.

Communicate effectively and courteously with guests, team members, and external partners via face-to-face interactions, phone, and email.

Accurately manage guest reservations, updates, and special requests using the property management system to maintain smooth operations.

Serve as the main point of contact for guests during their stay—providing prompt assistance, resolving any issues, and offering personalised recommendations to enhance their visit.

Shift Details (subject to change):

Wednesday to Friday 8:30am to 5pm, Saturday 9am to 1pm

Immediate start available

Fill in on other days if required

Qualifications

Successful candidates will have:

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.

Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.

Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.

Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Experience in REI cloud advantageous but not necessary.

A practical, common-sense approach to completing daily tasks.