Fault Management Officer x 2

· 2 positions available, Bourke Street location, central close to public transport

· Hourly rate $51.6760 + .5 weeks - 20% Leave Loading

· Be part of a collaborative & supportive team

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Fault Management Officer, you are integral to the success of V/Line’s Assets & Maintenance Group.

You will lead and manage faults and incidents across the V/Line network on behalf of Network Maintenance. The FMO will work closely with maintenance, IOC, and other key stakeholders to ensure reactive assets faults and incidents are safely managed and returned to service in a timely manner.

Key accountabilities include:

Lead fault management across Network Maintenance disciplines including Track, Signalling, Communications, Facilities, Civils, and Structures, ensuring timely and safe resolution.

Coordinate incident response, identifying root causes, managing internal systems, and escalating issues to senior management when required.

Liaise with stakeholders and third-party providers to ensure rapid fault resolution and effective communication throughout incident management.

Plan and manage emergency access to sites, including traffic management and contractor coordination, while ensuring staff fatigue is monitored.

Deliver performance reporting, contribute to business improvement initiatives, and support achievement of reliability targets.

About you

Our ideal candidate will possess the following:

Excellent communication skills, ability to collate and disseminate correct information quickly

Proven ability working under pressure and managing expectations from competing priorities.

Strong attention to detail managing data

Proven experience in ensuring the workplace complies with safety and environment requirements set down in legislation, standards and organisational policies and practices.

Ability to work shift, this is a 24/7 coverage centre, and ability to do cover over time shifts to keep the operation running smoothly

Proven stakeholder management experience, both internal and external

Ability to read technical drawings and diagrams

Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Why V/Line

In addition to free myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023

Applications close: 7th November 2025