We have an exciting opportunity for an experienced administrator to join our vibrant, fun and energetic team. This is a busy and varied role working in the trade industry and you will wear many hats throughout the day. The ideal candidate will embody our values of quality, integrity, and client-focused service.

This is a full-time role based in North Melbourne (onsite parking provided) with flexibility to work from home – must have reliable internet as systems and phone are web based.

If you are a natural organiser, have a passion for administration, possess a keenness to learn and like to be busy, then this is the role for you!

Typical tasks include:

Providing prompt, exceptional Internal and External Customer Service

Managing job bookings from start to finish (and everything in between) using the AroFlo software

Preparation of client job reports

Updating client portals

Client Invoicing

Raising contractor and supplier work orders

Responding to emails and keeping a tidy and efficient inbox

Maintaining back-office systems

Answering the telephone in a professional and timely manner

Supporting our team in the office and in the field

Other administrative tasks

About you:

Must love admin

Job management experience – know how to schedule, follow up and wrap up jobs in a timely manner

A team player that works well with others but is self-motivated and can work autonomously

Does not panic when things get busy and just prioritises to get it done

Ideally a minimum of 2+ years administration and customer service experience using a workflow/ scheduling system (we use AroFlo)

Excellent written and verbal communication – spelling and grammar are very important

Efficient time management and organisational skills with the ability to multitask

Strong attention to detail and process driven

Able to switch gears and roll with whatever the day throws at you

Positive attitude and drive for success

Contribute to team cohesiveness and positive culture

Must have experience using Microsoft 365 office suite

Benefits:

Competitive salary

Office based with flexibility to work from home (minimum of 3 days in the office)

Enjoy a productive and fun working environment

Funny and supportive team

Training and extensive hand over/ process manual provided

Join us at REX PLUMBING and be a part of a team that values your expertise and dedication. Click APPLY NOW to make a tangible difference in our company and for our clients.

Please include a cover letter and give us a sense of who you are – we love getting to know people.

Please note: this position is subject to an eligibility criteria. You must be an Australian or New Zealand Citizen, or an Australian Permanent Resident. Only shortlisted candidates will be contacted.