Dental Receptionist

Position Type: Receptionist

Be the voice and face of a practice that's changing lives through advanced implant dentistry.

This role sits at the heart of our All-On-4® Clinic, where compassion, communication, and precision come together to create truly transformative patient experiences.

You'll combine the warmth of patient care with the structure of coordination and administration, ensuring every treatment journey runs smoothly from first call to final smile.

About the Role:

We're looking for a Dental Receptionist to support patients on their All-On-4® journey, while helping the team maintain efficient day-to-day operations. This is a dynamic role that blends front office leadership, administrative responsibilities, and customer service, perfect for someone who enjoys both people and process.

Key Responsibilities:

1. Reception & Patient Care

- Greet patients warmly and provide a professional, confident first point of contact

- Handle phone and email communication with clarity and empathy

- Schedule, confirm, and adjust appointments efficiently, minimising gaps or cancellations

- Make courtesy and post-operative follow-up calls in coordination with clinical staff

- Maintain communication with referring dentists and other care providers

- Monitor patient feedback and satisfaction

2. Administration & Financial Support

- Prepare invoices and process payments accurately

- Coordinate payment plans in line with Next Smile Australia protocols

- Maintain accurate patient records, correspondence, and consent documentation

- Track procedural status on spreadsheet reports

3. Assist All-On-4® Treatment Co-ordinator

- Including

Manage All-On-4® enquiries and track bookings

Schedule consultation, surgical and restorative phases, ensuring monthly case goals are met consistently

Co-consult on treatment cases, assisting with scheduling and payment discussions

Essential Skills & Attributes:

- Excellent written and verbal communication skills

- Strong organisational and time-management abilities

- Proactive mindset with genuine initiative

- Emotionally intelligent, empathetic, and calm under pressure

- Confident multitasking and prioritising in a fast-paced setting

- Friendly, professional, and approachable manner

- Must have Australian work rights

Preferred Experience & Knowledge:

- Previous experience in a dental or medical front-desk role

- Competence with patient management systems or CRM tools

- Understanding of treatment coordination and patient finance options (training provided)

What We Offer:

- Comprehensive training in All-On-4® and advanced treatment coordination

- Supportive, collaborative team culture

- Modern, purpose-built clinic with advanced technology and systems

- Competitive remuneration, plus performance-based incentives

- Opportunities for ongoing growth within a respected national brand

- The chance to play a key role in helping patients regain their confidence and quality of life

- Exposure to complex dental cases such as All-On-4®, full-arch or implant workflows

Hours:

4 days per week (additional hours may be available)