The Company JK Personnel is partnering with one of the world’s largest service companies, working alongside one of Australia’s biggest banks to meet the diverse needs of over one million customers throughout their financial journeys. With a strong commitment to customer satisfaction and case efficiency, we’re helping to build a large and dynamic customer service team. These long-term roles offer the chance to showcase your customer service and technical skills in a supportive, team-based environment.

The Role As a Customer Service Associate/ Business Analyst, you’ll make inbound and outbound calls with customers to ensure their account applications and documents are accurate and up to date. You’ll also audit customer documents to support seamless application processing. You’ll receive comprehensive training over a 4-week period, followed by ongoing mentoring from experienced team leaders.

These casual roles require full-time availability, working 38 hours per week from Monday to Friday on a rotating roster. Shifts are 8 hours in duration and scheduled between 8:00am and 7:00pm. Flexibility to work across both our Barangaroo and Parramatta offices is essential. Hybrid work-from-home arrangements are offered after 3 to 4 months, based on performance and operational needs.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering great customer experiences.

Role Requirements

• Comfortable making calls and following scripts or established processes
• Previous experience in customer service roles
• Strong IT skills and ability to learn multiple applications
• Proven ability to provide accurate and timely updates to customers
• Confident decision-making and problem-solving abilities
• Understanding of banking processes such as customer identification
• Financial or insurance administration experience desirable
• KYC experience highly regarded

We welcome applicants from a broad range of customer service backgrounds, including those seeking a career change. Candidates with banking sector experience are strongly encouraged to apply.

About JK Personnel At JK Personnel, we pride ourselves on our exceptional expertise and genuine care for both clients and candidates. Our skilled recruiters deliver efficient and flexible recruitment services, with a proven track record of finding the right people fast. We prioritise people and relationships, resulting in better recruitment outcomes for everyone.

How to Apply If you’re interested in this opportunity, please submit your application for consideration. Following your application, you’ll receive an email from Jay, JK’s Virtual Recruitment Consultant, who will ask a few quick questions to help fast-track your application.

Please note: All successful applicants will be required to complete a police check and employment verification.