Who We Are

The Queensland Ambulance Service (QAS) operates as a statewide service as a division within Queensland Health. It is within this role that our organisation delivers ambulance response services, emergency and non-urgent patient care and transport services, inter-acility ambulance transport, casualty room services, planning and coordination for multi-casualty incidents and disasters, and confidential health assessment and information services. We are a trusted and critical partner in the health care system of Queensland, and we operate to provide care for Queenslanders, 24 hours a day across all corners of the state, in a diverse range of communities and locations, including via telephone and virtual modes of communication.

Your Opportunity

The Workforce Planning Analyst role plays a critical role in supporting our Operation Centres. You will be responsible for developing forecasts, optimising schedules, and capacity planning to ensure we have the right people, in the right place, at the right time.

• Use historical data, trends, and seasonal insights to develop short- and medium term forecast.
• Design and maintain agent schedules that balances organisation needs with employee preferences, and compliance requirements.
• Identify and implement opportunities that improves our forecasting, scheduling, and enhances efficiencies across the organisation.

About you

We're looking for someone with previous Workforce Management systems experience and a demonstrated understanding of contact centre operations.

• You have extensive experience in forecasting and scheduling in a contact centre environment.
• You can build strong relationships across multiple teams and turn collaboration into results.
• You are able to break down complex data, see patterns and problem solve.
• You can communicate complex information to stakeholders at all levels that drives understanding and actions. For more information refer to the position description

Our Benefits

The QAS is an organisation that values community service, learning, safety, teamwork and results. Benefits of working for the QAS include

• Salary packaging benefits
• A Study and Research Assistance Scheme (SARAS) which provides financial and/or leave assistance to eligible employees for part-time or full-time study or research.
• Health and Wellbeing services including a confidential Staff Support Program.

How to Apply

To apply, you must submit the following:

• Your current résumé; and
• A 2-page statement outlining your suitability for this position. Your statement is to include examples and outcomes achieved in previous roles to demonstrate that you possess the key attributes to perform successfully in this specific role. Your statement should address the requirements set out in the basis of selection as listed in the role description

Applications to remain current for 12 months.

Job Ad Reference: QLD/667180/25

Closing Date: Friday, 7th November 2025