About Us

Clever House is redefining home tech distribution with its innovative, consultancy-style approach. With intricate understanding of market trends and customer needs, we deliver tailored solutions that empower homes and transform the future of technology - representing premium brands such as LIFX and GravaStar in major Australian retailers.

Our Purpose: To represent premium brands at the forefront of innovation and consumer trends.

Visit our store at www.cleverhouseonline.com.au.

Job Objective

Drive revenue growth and operational excellence across Clever House's B2C channels — including Shopify stores and online marketplaces — by leading site optimisation, marketplace management, promotional execution, and digital performance reporting. This role ensures all eCommerce initiatives complement our B2B retail partnerships and deliver measurable sales and brand impact.

All team members work remotely; candidates must be Melbourne-based.

Non-Negotiable Skills & Experience

Shopify Expertise: Proven hands-on experience managing and operating a D2C store on the Shopify platform.

Amazon Management: Direct experience managing listings and inventory within the Amazon Seller/Vendor Central environment.

Klaviyo Proficiency: Hands-on experience creating, segmenting, and sending marketing campaigns using Klaviyo or a similar email platform.

Google Analytics: Competency in using Google Analytics (preferably GA4) to monitor performance and extract actionable insights.

Other Skills Required

Aligned with Clever House’s values – Tech Savvy, Entrepreneurial and Clever;

Passionate about consumer electronics and smart-home technology;

Results-oriented with a proven track record of exceeding revenue targets;

Highly self-motivated with a bias for action and data-driven decision-making;

Excellent communication, organisation, and time-management skills;

Experience collaborating with external marketing agencies and 3PL partners;

Canva or Photoshop skills for supporting EDMs and promotions preferred;

Proficiency in Microsoft Excel for internal reporting purposes highly favoured.

Role Responsibilities

1. E-commerce Operations & Site Management

Manage and maintain two separate Shopify websites, including uploading new product listings, optimising existing product pages, and ensuring catalogue accuracy.

Continuously seek out and implement user experience (UX) improvements across both sites, aligning with global best practices for e-commerce.

Ensure the technical health and smooth functionality of both platforms.

2. Digital Marketing Execution (Email & Promotions)

Formulate and send regular email campaigns (promotional, newsletter, lifecycle) to drive sales and engagement.

Maintain and distribute the B2C Promotional Calendar, ensuring all offers and product launches are executed accurately across the websites, email, and partner channels.

3. Performance Strategy & Reporting

Formulate and implement core growth strategies for e-commerce and marketplace channels to maximise sales and profitability.

Monitor daily, weekly, and monthly KPIs and generate routine performance reports.

Maintain and update the overarching B2C strategy docs.

4. Agency & Stakeholder Liaison

Act as the primary point of contact for external agencies managing Paid Marketing (Meta/Google), Amazon PPC and organic socials, ensuring alignment with the promotional calendar and overall strategy.

5. Customer Experience & Service

Act as an escalation point for customer service inquiries for both D2C websites and existing marketplace channels (e.g., Amazon), ensuring timely and professional resolution.

Work to improve post-purchase satisfaction and manage communication across all customer touchpoints.

Note: Additional responsibilities may be introduced based on the candidate's experience and company growth priorities.

Success Metrics

Grow online sales and improve key Shopify metrics like conversion and repeat purchase rate.

Boost email engagement and subscriber growth through effective campaigns.

Maintain accurate listings, pricing, and presentation across all eCommerce and marketplace channels.

Monitor marketplace performance and stock levels to support consistent growth.

Live our values — Tech Savvy, Entrepreneurial, and Clever — through collaboration and initiative.