About us
Founded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care.

Our flagship platform, Lookout, is an all-in-one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high-quality, profitable care. With a strong focus on intuitive design, it connects staff, care workers, and clients through personalised interfaces tailored to each user’s role.

About the Role
We’re looking for a detail-oriented and solutions-driven Data Migration & Solutions Specialist to join our Customer Delivery & Solutions team. In this role, you’ll take the lead on migrating customer data from legacy systems into Lookout’s Care Suite, ensuring accuracy, security, and smooth implementation. You’ll also help build automations to streamline workflows, collaborate closely with clients and internal teams, and contribute to project delivery that drives customer satisfaction.

Key Responsibilities include:

Perform end-to-end data migration (ETL, mapping, validation, remediation) from legacy systems to Lookout’s Care Suite, ensuring data integrity and compliance with security frameworks.

Build and deploy automation solutions using APIs and Workato recipes in line with statements of work.

Collaborate with Business Analysts, Project Managers, and the Technical Delivery Manager to deliver on implementation timelines.

Validate migrated data and resolve issues quickly to ensure accuracy and completeness.

Contribute to requirements gathering, solution design, and user acceptance testing where required.

Provide subject matter expertise in client meetings, project checkpoints, and pre-sales support activities.

Actively participate in project planning, stand-ups, and reporting using Lookout’s project management tools.

Troubleshoot client problems effectively, ensuring timely communication and resolution.

Do you have what it takes?

2+ years experience extracting, transforming, and loading data from CSVs, web APIs, and SQL databases using Python (preferred) or equivalent scripting language.

1+ years experience building and supporting automatons with Workato (Preferred) or equivalent middleware such as Jitterbit, Zapier, or Boomi.

Demonstrated experience providing excellent customer service to varying audiences.

Optionally, experience in the aged care industry and care operations.

Optionally, experience with a cyber security program such as SOC2.

Proven ability to manage multiple projects, meet deadlines, and deliver successful outcomes.

Excellent communication and interpersonal skills, with the ability to simplify complex concepts and work across teams.

Customer-first mindset with a focus on adoption, satisfaction, and long-term value realisation.

You have excellent written and communication skills

Unlimited working rights in Australia.

A successful National police check, or willingness to apply.

What's in it for you?
The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

A competitive salary package that will recognise your skills and experience.

You’ll work remotely from anywhere in Australia as long as you have a stable internet connection and a comfortable setup. We do have offices throughout the country for face-to-face contact.

Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.

On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.

Access to our employee assistance programme, where you can receive free confidential and professional counselling.

Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends.

Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about The Lookout Way here:
https://www.thelookoutway.com

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

We respectfully request no communication from external agencies or recruiters.