About the Role
Are you passionate about delivering exceptional customer service and eager to launch your professional journey? We have an exciting opportunity for you to join our vibrant Student HQ team!

As a Student HQ Administrator, you will be the go-to person for all student and library inquiries, playing a vital role in creating a welcoming and supportive environment. From cashiering to assisting with student lifecycle and library services, your diverse responsibilities will keep you engaged and challenged every day.

Your attention to detail and commitment to outstanding customer service will be key in ensuring a positive experience for our students and staff alike. You’ll handle a variety of inquiries—whether face-to-face, over the phone, via live chat, or through email—making a real difference in our community.

This is not just a job; it’s an opportunity to make an impact and grow your skills in a dynamic environment. If you’re ready to take the next step in your career and be part of a team that values innovation and excellence, we want to hear from you! Join us and help shape the student experience at Student HQ!

Please note that this role requires you to work flexibly across all Student HQ team activities including working on other campuses to ensure a student centric approach to providing customer service.

This role is based across the three different campuses - Hawthorn, Croydon and Wantirna.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:
• Demonstrated commitment to providing outstanding customer service.
• General knowledge and experience of tertiary sector operating procedures.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
• Sound knowledge of a range of computer software applications and experience in the maintenance of electronic data and manual records systems

Qualifications
Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

To Apply
Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]

Applications Close: Wednesday 5 November.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact [email protected] or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to [email protected] (general enquiries will not be answered by phone).

As a Circle Back Initiative Employer, we commit to responding to every applicant.