Claims Team Lead

• Lead and mentor a supportive claims teams within a growing brokerage
• Work across diverse claims including workers compensation, motor and property
• Full-time Midland role | $90k - $100k + super | Training and growth opportunities

Are you a confident claims professional ready to step into a leadership role?

Join a growing insurance brokerage that’s expanding rapidly and needs a dedicated leader to support its busy claims team. This is a fantastic opportunity to make your mark, guide a capable team, and play a key role in a business that values its people and their development.

• Lead and mentor a supportive, experienced claims team
• Work across workers’ compensation, motor, and property claims
• Enjoy genuine opportunities for growth and progression

Who will you be working with?

You’ll be joining a well-established insurance brokerage that has recently doubled its client base through two major acquisitions. The business employs around 47 staff and has a strong focus on workers’ compensation in WA, alongside motor, farming, and farm motor claims. You’ll lead a close-knit team of five, including full-time and part-time members, who are passionate about delivering great outcomes for clients in a fast-paced environment.

What are the benefits?

• Salary range of $90,000 – $100,000 + super
• Full-time position based in Midland
• Supportive leadership team and professional environment
• Training and development provided for emerging leaders
• Be part of a growing, forward-thinking business
• Work in a collaborative, team-focused culture

What will you be doing?

• Lead, coach, and manage the claims team to deliver exceptional service
• Assist with the resolution of complex claims (final decisions remain with insurers)
• Liaise confidently with clients, insurers, and brokers
• Represent the claims function at internal meetings and contribute to process improvement
• Support workflow management and ensure efficient team operations
• Help foster a positive, productive team culture

What do you need?

• Experience in claims (workers’ compensation or property preferred)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage high volumes of work with resilience and professionalism
• Previous leadership experience ideal (training provided)
• Confidence and initiative to manage your own workload effectively
• A professional, client-focused approach

If you think this could be the role for you then please apply now! Or, if you have any questions, please contact Sarah Roberts on 0468 022 388.

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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