IT SERVICE DESK ANALYST

Part time Hours: Mon to Fri 5pm to 9pm (20 hrs pw) -

Hybrid role: Commute to Mount Waverley office initial month, then consider some WFH

3 yrs IT experience minimum in a Support role

An ideal situation is available to suit a motivated and customer-focused person who enjoys supporting end-users by phone. If this compliments your regular employment (another part-time or full-time position) please be certain that you can be on-site by 5pm. We need this additional team member to start WED 5 NOVEMBER, when on-the-job training/ induction will be provided. Paid by the hour, this casual but ON-GOING / OPEN-ENDED requirement is to meet the additional needs of a key client (outsourced). All levels of users will be calling you for help, senior management down, regarding faults on their digital devices.

HOURS & PAY

Hours 5pm to 6:30pm: Pay rate is $32.30 plus Super ($36.18). If you prefer to work under your own ABN then $36.18 will apply.

Hours 6:30pm to 9pm: Pay rate is $39.25 plus Super ($43.96). If you prefer to work under your own ABN then $43.96 will apply.

TYPE OF ORGANISATION

You will be joining a dedicated team of professionals in the Outsourced IT Services space that provides support across Oceania. Your main priority will be one single client, but as the need arises, you may also be called upon to service the needs of multiple clients. Their stable includes over 700 organisations!

Flexibility is required of you, with proven ability to juggle multiple tasks and priorities (SLAs) across your shift. Fast and accurate input to the system is vital, communication skills being key to success in all aspects of this function.

Variety and interest are certainly on offer here. Do you have the drive to meet the challenge?

TECHNICAL SKILLSET

Technically, you will need a solid background using:

Win Server (Active Directory, Exchange Server Subscription Edition)

MS Win up to 11 Enterprise; MS Office 365

Remote Desktop Connection; TeamViewer; Citrix

Call-logging tools such as MS System Centre Service Mgr (SCSM 2025); ServiceNow, etc.

DUE TO THE LONG-TERM NATURE OF THIS PART-TIME ROLE, WE CAN ONLY CONSIDER CANDIDATES WITH FULL WORK RIGHTS IN AUSTRALIA. This provides us with flexibility to cover additional/different shifts if the needs of our client's business change.

If you have the necessary skillset, local experience of 3 years minimum, and can commit to the hours required for the long-term, we would welcome your resume. Please write a note to explain why these hours suit you (20 per week rather than full-time).

Please send your resume to: Sue Matthews, Director - Client Services, Employer Hub.