Duty Manager (Hotel Administration & Facility Management)

We're a boutique Hotel located in the heart of Caloundra, and we're looking for a results-driven Duty Manager to join us at our waterfront hotel offering views of the tranquil Pumicestone Passage.

With the growth and development of our teams and business we are now on the lookout for a Duty Manager to join the team on a full-time basis. Reporting directly to the General Manager, you'll be part of the small but dedicated operations team, including Managing Director, General Manager, part-time Duty Manager, Housekeepers & Contractors.

La Promenade is a serviced apartment hotel with 20 rooms, 1- & 2-Bedroom apartments, each with fully equipped kitchen facilities.

The hotel has:

- Easy to maintain pool & common area

- Undercover Parking

- Rooftop Apartments

- River front views

- Easy access to Public Transport

Your Role

You will be responsible for the hands-on day to day management of our Front desk team, not only meeting our guests' arrival and departure needs, but bringing our hotel to life, engaging with our guests, and handling any issues which arise.

Above all you will need to be a passionate and hardworking individual, who can multi-task whilst under pressure. You will possess the confidence and skills to ensure the smooth running of the business and increase revenue.

La Promenade Caloundra offers all employees great benefits which includes: uniforms, carparking, training & development opportunities and a fun friendly working environment.

Duties will include, but are not limited to:

· Effective coordination and supervision of all guest arrivals and departures

· Deliver exceptional customer service to all guests and handle guest complaints with patience and in the most professional manner.

· Attend to Reception duties such as check-ins, check-outs, account settlements, and guest inquiries.

· Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved.

· Report and assist in maintaining the presentation, comfort, and overall upkeep of all common area facilities to ensure a welcoming and high-quality guest experience

· Perform routine property maintenance tasks, including cleaning pool glass, topping up the pool, checking guest rooms, and completing light cleaning duties as needed to maintain high presentation standards

To be successful in this role, you will ideally have:

· At least 12 months experience as an Assistant Manager/Duty Manager in a similar property

· Strong interpersonal skills both with internal and external customers

· Outstanding written and oral communication skills

· Confidence and ability to handle complex issues, ability to problem solve and remain calm under pressure.

· Excellent time management skills and the ability to meet deadlines

· Impeccable grooming and personal presentation

· Unlimited working rights in Australian

Hours of Work
This position operates on a rotating roster and requires flexibility to meet operational needs.

Standard Hours (including public holidays):

- Monday to Wednesday: 8:30 am – 5:00 pm

- Saturday and Sunday: 8:30 am – 3:00 pm

The role also includes responsibility for after-hours phone enquiries from Saturday to Wednesday, with occasional attendance outside regular hours as required.

If you are interested in an exciting career challenge, please forward your resume to [email protected] or hit APPLY NOW