About the Role

The Public Transport Authority (PTA) is seeking an Infringement Appeals Officer to join the Transperth Train Operations Division on a permanent, full-time basis. In this role, you will be responsible for managing customer enquiries and processing infringement notices, ensuring the accurate and fair handling of appeals and related matters. Reporting to the Coordinator Transit Support, you will play a key role in maintaining the integrity of the infringement system while delivering a high standard of customer service and administrative support.

Key responsibilities include:

Reviewing and adjudicating customer appeal letters and drafting responses in line with relevant legislation.

Processing infringement notices and assisting in the management and maintenance of the infringement notice database.

Providing timely and professional responses to customer enquiries relating to infringement matters.

Processing written and electronic correspondence relating to infringement notices.

Assisting internal and external stakeholders through research, reporting, and inter-agency coordination.

About You

To excel in this role, you should possess:

Sound understanding of Transperth’s ticketing and fare systems, as well as relevant Public Transport Authority (PTA) Acts and regulations.

Good communication skills, with a customer and solution-oriented approach and the ability to engage effectively with people from diverse backgrounds.

Good analytical and problem-solving skills, with the ability to escalate when needed.

Proficiency in computer applications, with demonstrated experience using Microsoft Office programs.

Effective planning and organisational skills, with the ability to plan ahead to manage tasks and meet deadlines.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You Can Expect

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs including access to a free 24/7 Gym

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full-time opportunity available for an immediate start. This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months to fill vacancies that may arise.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Jennifer Wyatt, Acting Transit Manager – Security on (08) 9326 5643 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected]

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A written application (no more than 2 pages) outlining your experience and addressing the Core Competencies and Communication & Interpersonal Selection Criteria as per the JDF.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 35873 in the web search box.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note RAMS will be unavailable from 5:00 am Saturday 25 October 2025 to 10:00 pm Sunday 26 October 2025 (AWST) for planned maintenance. Applicants will have no access during this period.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.

Closing Date: Wednesday, 5 November 2025 at 5:00pm