About Uplift Therapy

Uplift Therapy is an award-winning paediatric allied health practice located in Ballarat, Victoria, specialising in occupational therapy, speech pathology, and mental health services. As the winner of both the 2021 and 2024 Commerce Ballarat Health and Wellbeing Business of the Year awards, we demonstrate our ongoing commitment to growth and development as a practice.

Our mission is simple yet powerful: to create an uplift in our families' lives. We provide holistic, collaborative, and neuro-affirming early intervention supports for children with developmental delays and disabilities, delivering services in clinic, home, school, or community settings. Our team goes above and beyond to cater to each client's specific needs, ensuring exceptional service tailored to individual circumstances.

At the heart of our practice are core values that guide everything we do. We believe in collaboration, teamwork, and open communication, working in true partnership with families. We firmly believe that parents and carers are the experts of their children, and we're passionate about working together as a team with the community surrounding each child. Our approach is strength-based and family-centred, focusing on empowering families to feel confident in helping their children achieve success.

As a registered NDIS Provider of Therapeutic Supports with certification to provide Early Childhood Intervention Services, we offer comprehensive support through NDIS-registered services, privately funded sessions, and Medicare/Private Health rebated appointments. We're particularly passionate about supporting children in educational settings, providing assessment, intervention, curriculum planning, and classroom support to schools and kindergartens across the region.

Uplift Therapy acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of country throughout Victoria, recognising their continuing connection to land, sea and community, and paying our respects to their cultures and to elders both past and present.

The Role

We are seeking an experienced Receptionist/Customer Service Officer to join our team as our primary administration staff member. This pivotal role combines front-of-house reception duties with comprehensive practice administration, making you the first point of contact for many of our clients and the backbone of our daily operations.

Key Responsibilities

Serve as primary receptionist, greeting clients and managing front desk operations

Support scheduling and coordinating appointments across multiple practitioners and disciplines

Handle all incoming phone calls, emails, and client inquiries with professionalism

Process patient registrations, insurance claims, and billing procedures

Maintain accurate client records and case management documentation

Coordinate with practitioners regarding scheduling, client needs, and administrative requirements

Manage practice correspondence and filing systems

Support practitioners with administrative tasks as required

Ensure compliance with privacy legislation and practice policies

Essential Requirements

Proven experience in allied health reception or administration roles

Understanding of the National Disability Insurance Scheme (NDIS)

Current NDIS Worker Screener Check (or willingness to complete same)

Completion of the NDIS ‘Working Orientation Module – Quality, Safety, and You’ (or willingness to complete same)

Strong customer service and communication skills

Proficiency with Mac operating systems and Microsoft Office Suite

Excellent organisational skills and attention to detail

Ability to multitask in a busy environment

Understanding of healthcare privacy requirements

Professional telephone manner and written communication skills

Preferred Experience

Experience with online case management systems (Splose experience preferred)

PRODA (Provider Digital Access) system knowledge

TyroHealth payment processing experience

HICAPS claiming system familiarity

Previous paediatric healthcare environment experience

Current First-Aid certificate

What We Offer

Competitive salary

Full-time permanent position with regular business hours

Opportunity to access purchased leave for an additional two (2) weeks annual leave per year

Supportive team environment focused on professional development

Opportunity to make a meaningful difference in children's lives

Modern practice with up-to-date technology and systems

For a confidential discussion about this position, please feel free to contact Zach Anderson (Assistant Director) on 0427 940 556.

How to Apply

Please submit your resume and cover letter (detailing your relevant experience, why you're passionate about working in paediatric allied health, and how you feel you could contribute to the Uplift Therapy team) to Zach Anderson (Assistant Director) by email, [email protected], or through your seek account.

Please note that for this role we will review all applications as they are submitted. Interviews and potential employment of the position will occur as an ongoing process with applications closing when the position is filled.