The Organisation

Since 1988, Easy Care Gardening (ECG) has supported older people across Sydney’s lower and upper north shore. We are a for-purpose, not-for-profit organisation delivering services under the Department of Health and Aged Care’s Commonwealth Home Support Program (CHSP). ECG promotes physical activity, client choice, and shared learning while making gardens safer and more enjoyable. We help clients build social connections, a sense of purpose, and belonging, supporting them to feel more in control of their lives. We uphold clients’ dignity and independence, working collaboratively so older people can take part in services, share their skills, and learn new ones.

With Australia’s aging and increasingly isolated population, maintaining gardens can improve physical and mental wellbeing, enhance community connections, and support independence, reducing the need for earlier transitions to residential aged care and improving quality of life for clients, their families, and the broader community.

The Opportunity

This is a fantastic opportunity to grow your career in the community sector while directly supporting older people’s independence, dignity, and connection.

As Client Services Officer, you’ll play a central role in ensuring smooth service delivery - managing client bookings, staff and volunteer rostering, and resource allocation. Working within a small, collaborative team, you’ll help coordinate over 150 gardening services each month, delivered by 30+ service teams and 200+ volunteers to more than 650 clients across the region.

Your communication, empathy, and problem-solving skills will be essential to engage clients, match services effectively, and ensure high-quality outcomes. You’ll bring analytical, strategic, and collaborative thinking to help plan and deliver services that make a real difference.

Key Responsibilities

Coordinate service scheduling, rostering, and workforce planning.

Manage client service bookings, enquiries, and resource allocations.

Support and engage with staff and volunteers to ensure effective delivery.

Maintain accurate records, data entry, and service reporting.

Contribute to continuous improvement and quality service delivery.

About You

You’re a people person who thrives on connection, teamwork, and making a difference. You balance organisation and empathy, bringing both structure and warmth to your work.

You’ll have:

Experience in aged care, community services, or a related sector.

A commitment to upholding dignity, independence, and safety for older people.

Strong communication and relationship-building skills.

The ability to manage competing priorities in a dynamic environment.

A collaborative mindset with confidence to support and guide others.

Experience & Skills

Rostering, scheduling, and workforce coordination.

Customer service and client engagement.

Data insights, analysis, and reporting.

What We Offer

Full-time position (Monday–Friday, no after-hours or on-call).

Attractive remuneration under the SCHADS Level 3 Award.

Salary packaging options to boost your take-home pay.

Employee Assistance Program (EAP) for wellbeing support.

Ongoing training and development to build your career.

A supportive, values-driven team making a tangible difference every day.

Other Requirements

National Police Check.

How to Apply

Please submit your CV and a short cover letter outlining your interest and suitability for the role.

Easy Care Gardening is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.