ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE
We are seeking a Senior Technical Business Analyst to be based in our Melbourne office. This role plays a pivotal role in bridging the gap between business needs and technology solutions across a wide range of projects across Australia and New Zealand and reports to the Lead Business Analyst.

This role is responsible for capturing and translating complex business requirements into clear, actionable deliverables for technical teams. The Senior Technical Business Analyst streamlines requirements using AI-technology to gather and enhance the creation of high-quality design documentation, improving efficiency, accuracy, and consistency throughout the project lifecycle.

Essential duties:

Collaborate with stakeholders to capture and clarify business objectives and requirements.

Use AI-driven tools to streamline requirement gathering and documentation, improving efficiency and reducing errors.

Analyse complex business processes to identify gaps, risks, and opportunities for improvement.

Translate business needs into clear functional specifications and solution recommendations.

Ensure proposed solutions align with strategic priorities, compliance standards, and operational goals.

Facilitate workshops, interviews, and AI-enabled discovery sessions to validate and refine requirements.

Act as a liaison between business teams and technical specialists, ensuring shared understanding and smooth delivery.

Maintain accurate project documentation, including decisions, changes, and approvals.

Support testing and implementation phases by clarifying requirements and addressing issues.

Lead or contribute to multiple projects, ensuring delivery within agreed scope, timeline, and budget.

Other duties:

Champion best practices in requirements management by introducing frameworks, templates, and standards across projects.

Conduct impact analysis for proposed changes, assessing downstream effects on systems, processes, and stakeholders.

Facilitate change management activities, helping teams adapt to new solutions, processes, or technologies.

Monitor and track requirement changes throughout the project lifecycle, ensuring traceability and alignment with scope.

Evaluate and recommend process automation opportunities, leveraging AI and emerging technologies to drive efficiencies.

Contribute to continuous improvement of BA practices, sharing lessons learned and refining methodologies.

Education & Experience

Essential:

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (Master’s degree highly regarded).

Professional certifications such as CCBA, Six Sigma, OCEB 2, or CSM are desirable.

Minimum of 10 years’ experience as a Business Analyst or in a lead role.

Strong experience working across enterprise systems, integrations, and digital transformation projects.

Proven ability to gather, interpret, and translate the explicit and implicit needs of diverse stakeholders.

Demonstrated experience producing key project documentation (e.g., business cases, requirements summaries, and functional specifications).

Familiarity with project management principles; formal PM experience is advantageous.

Proficient in Jira, Confluence, and skilled with design and collaboration tools such as Visio, Miro, or Figma.

Business Analysis certification (e.g., CBAP) preferred, with strong proficiency in business process modelling and solution design.

Exceptional communication and presentation skills, able to convey ideas clearly to both technical and non-technical audiences.

Other:

Hands-on experience with AI-driven tools or analytics platforms to support modern business analysis practices.

Experience collaborating with solution architects and technical leads to align business needs with architectural standards.

Experience facilitating executive workshops and strategy sessions, influencing senior leaders and decision-makers.

Experience in mentoring or leading junior Business Analysts, contributing to capability uplift across the team.

ABOUT YOU

The successful candidate will portray the following:

Essential:

Strong ability to analyse business processes and identify opportunities for improvement.

Skilled in creating documentation, training materials, and delivering user training.

Experienced in promptly identifying, troubleshooting, and resolving issues.

Proactive in spotting and recommending system enhancements and process efficiencies.

Excellent problem-solving, negotiation, and communication skills, with a client-focused approach.

Highly organised and able to manage multiple priorities under pressure.

Adept at engaging with both technical teams and business stakeholders to achieve outcomes.

Flexible, adaptable, and quick to learn new business domains and skills.

Experienced in Waterfall and Agile project delivery methodologies, with the ability to introduce innovative BA practices.

Knowledgeable in BA methodologies and frameworks (e.g., BABOK, BPMN, IIBA) and committed to sharing expertise with peers.

Other:

Familiarity with data analysis and visualization tools (e.g., Power BI, Tableau, Excel advanced functions) to support decision-making.

Skilled in stakeholder management and facilitation techniques to handle conflicting priorities and build consensus.

Strong understanding of change management principles and the ability to guide stakeholders through transitions.

Skilled in stakeholder management and facilitation techniques to handle conflicting priorities and build consensus.

FOR YOU

We offer industry leading 'Custom Perks' including:

Annual performance bonus

Take 5 program – potential to earn an extra week of annual leave

Collaborative Hybrid work environment - 3 days in office

Gender-neutral Parental Leave - 12 weeks paid entitlement

Company funded social events

Dress for your day policy

Employee discounts

Intersection - our Diversity Network

Cultural Leave swap

Ongoing investment in your growth including access to our digital learning platform - Degreed

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.