About Us

Murray Veterinary Services Equine hospital is a dedicate Horse only Veterinary hospital based in West Coolup WA. We are 25 minutes from Mandurah and service the region from serpentine to Bunbury. We have a purpose-built Equine hospital in a beautiful rural setting. Our focus is exceptional patient and client care and delivering the very best in Equine medicine, reproduction and surgery. We have 9 veterinarians and 30 support staff who work both in the hospital and in the field.

We have a position available for a part time reception/administration person. Working an average of 30 hours in 4-day week and one in 4 Saturday morning

About the roll

· Ensuring that every clients interaction with our practice is a positive one – You will be the first and last point of contact for most clients and impressions count.

· Responsible for taking calls and answering email enquires

· Appointment booking and vet scheduling

· Admission and discharge of patients

· Providing support and assistance for consultations

· Collection of information required for consultations

· Data entry of veterinary records while upholding client confidentiality

· Generation of invoices and billing management

· Entry of supplier invoices and updating stock details

· Processing online store purchases

· Generation and follow up of patient reminders

· Processing of payments and accounts

· Any other administrative duties as directed by the office manager

Who we are looking for

· Some one who wants to make a positive difference every day and realise that client care is the most important aspect of our business.

· At least 2 years’ experience in customer service – medical or veterinary reception work would be looked at favorably

· Some on with a good attention to detail takes the time to ensure all client and patients details are correct, information and paperwork required for consults and admissions are complete.

· Keep a neat, tidy and organised work space, the reception is the first impression of our hospital.

· Some one who is resourceful, if unsure of how to perform a task will make it their mission to find out how rather than leave the task undone

· Some one who can work independently unsupervised with excellent organisation and time management skills

· Some one who is a team player and can engage cooperatively with veterinarians and veterinary nurses.

· Someone who has an interest in horses or the horse industry – this is not essential but you need to be willing to learn as horses are out business.