Job Title: Logistics & Operations Coordinator – Remote (Australia-wide)

Location: Remote (based in Australia; ideally Eastern Standard/Queensland time zone)

Employment Type: Full-time

About Us:

We are a fast-growing logistics operations business serving customers across Australia. With a fully remote team, we’re committed to streamlined dispatch, excellent driver-collaboration and high service levels. This role is pivotal — bridging order intake, routing, driver liaison, and customer/warehouse communication.

Key Responsibilities / What You'll Do

Oversee driver pre-shift vehicle inspection reports (DVIRs), follow up on outstanding issues and escalate when required.

Receive incoming orders from various channels, validate order data, and upload to our dispatch system.

Create and manage a variety of job types, including commercial, residential, photo-shoot, equipment installation, one-off and recurring runs.

Send & configure customer ETA notifications (via transport management system) ahead of scheduled work, plus on-day reminders.

Communicate with warehouse, branch, showrooms and fulfilment teams regarding incoming and outgoing shipments, changes and coordination.

Process fulfilment portal tasks (e.g., marking orders shipped/dispatched) and ensure system status aligns with actual operations.

Use route-planning and mapping tools (e.g., digital boards and transport/delivery/freight management systems) to organise daily driver runs, and ensure run-lists align with dispatch software.

Provide real-time support and liaison with drivers during their runs: resolve app & route issues, job changes, cancellations and escalation of errors.

Coordinate with customer service team, internal and external operations teams to ensure driver-reported issues, cancellations or incidents are captured, communicated and resolved.

Continuously monitor and improve dispatch workflows to enhance operational efficiency and service quality.

Skills & Experience

Minimum 2-3 years demonstrated experience in logistics operations, dispatch coordination or operations management (preferably in Australia or a remote context).

Proficient with dispatch/route systems, job/event creation tools and data input processes - advanced Excel and spreadsheet skills preferred.

Excellent written and verbal communication skills — including liaising with drivers, internal stakeholders and customers.

Strong organisational capability, attention to detail, and capacity to prioritise in a dynamic environment.

Self-motivated and able to work effectively in a remote setup, with high productivity and autonomy.

Adaptable and resilient: comfortable with changing priorities, unexpected cancellations or route variations.

Australian citizenship, permanent residency, or a valid work visa with unrestricted work rights

Teamwork & Leadership Responsibilities

While working remotely, you'll regularly collaborate with multiple teams (drivers, customer service, warehouse/fulfilment, internal operations).

You'll build relationships, act as an escalation point for driver queries and support less experienced team members in dispatch processes.

You'll contribute to process improvement initiatives and may help define or refine operational standards.

Preferred Qualifications

Prior role as Logistics Coordinator, Dispatch Coordinator, or Operations Manager in a logistics/distribution environment.

Experience using dispatch/tracking software, route management tools and digital run-boards or planning boards.

Advanced Excel and spreadsheet skills preferred.

Proven track record of working remotely or coordinating operations across distributed teams.

Experience handling multiple job types (residential, commercial, project-based dispatch) and managing manual job creation and scheduling.

Familiarity with customer service liaison, driver communications, cancellations and system-to-real-world alignment.

Bonus: Experience in using scheduling tools for planning and working with various fulfilment or portal systems.

Personal Attributes / About You

You take ownership: you identify issues, drive solutions and don't wait for everything to be handed to you.

You communicate clearly and confidently across all levels — from drivers to internal teams to customers.

You thrive in change: you're flexible, adaptive, and able to pivot when things don't go to plan.

You are disciplined and self-managed: you succeed in a remote role by structuring your day, staying focused and delivering results.

You have a strong sense of accuracy, process compliance and delivering high service levels.

You enjoy being the operational anchor — ensuring everything aligns and runs smoothly.

What We Offer

A true 100% remote role (Australia-wide) with full-time employment and a growth path in operations/logistics.

A central, visible role within our business where you'll make a meaningful impact.

Collaborative culture, remote-team rituals and opportunity to shape/process workflows.

Flexibility, autonomy and the chance to take your career to the next level.

How to Apply

Submit your resume along with a short cover letter (max 250-300 words) highlighting your experience with dispatch/route systems and remote logistics coordination. We'll carefully review submissions and reach out to suitable candidates for an initial virtual interview.