Senior Salesforce Business Analyst

We’re seeking a Senior Salesforce Business Analyst to join our client on an initial 6-month daily rate contract!

Working closely with the Product Owner, you’ll play a pivotal role in defining business needs, bridging data and technology, and driving initiatives that deliver meaningful and measurable outcomes. This role is ideal for a business analyst who’s passionate about turning complexity into clarity and enabling customer-centric innovation through Salesforce and data-driven insights.

Key Responsibilities

• Partner with the Product Owner to define and deliver business and data requirements across multiple workstreams
• Support the delivery of key initiatives such as Customer 360, Single View, and AI-powered reporting and analytics
• Analyse, document, and improve processes across Contact Centre, Chatbot, and Retail Help environments
• Work within a Jira-based Agile framework to translate business goals into actionable user stories and acceptance criteria
• Contribute to the design of data foundations, reporting strategies, and technology solutions that enhance the customer experience

About you?

• 10+ years’ experience as a Business Analyst, ideally with exposure to Salesforce ecosystems
• Proven background in data and reporting initiatives, including data warehouse and data lake environments
• Experience across customer engagement platforms, AI solutions, or data-driven transformation programs
• Strong analytical, documentation, and stakeholder management skills
• Ability to collaborate across business and technical teams in a fast-paced, agile delivery environment
• A passion for using data and technology to drive smarter, more connected customer experiences

Apply

If you can demonstrate the above, hit apply now or contact CloudApps Consulting on 03 9981 0072 / [email protected] to find out more.