Senior Cyber Risk Analyst, Ongoing opportunities based in Sydney CBD, plus hybrid/flexible working options available.

The Department of Customer Service (DCS) is looking for a Senior Cyber Risk Analyst and Insights to join our growing team!

Benefits

• Fantastic ongoing clerk grade 9/10 opportunity.
• Salary range: $129,464 - $142,665+ super commensurate with experience.
• Regional NSW Opportunities: we celebrate diversity and embrace flexible working - talk to us about what flexibility can look like for you.
• Genuinely flexible working arrangements.
• Excellent career development and learning development opportunities.

About you
You are a motivated cyber risk professional with a passion for improving cyber resilience in complex organisations. You enjoy analysing data, identifying trends and distilling insights that support informed decision making. You're confident engaging with a wide range of stakeholders and can translate risk and technical information into clear, business focused language.

We are looking for someone who brings:

• Significant experience in cyber risk management, ideally in a large and complex organisation
• Strong analytical skills with the ability to interpret risk registers, control assessments, and incident/vulnerability data.
• Excellent stakeholder engagement skills, able to influence, negotiate and build strong relationships across technical and business teams.
• Proven ability to interpret data-driven insights that help assess cybersecurity risks, support proactive decision-making and inform ongoing security initiatives.
• Experience with security frameworks and standards (ISO 27001, NIST CSF, CIS18, Essential 8 etc)
• Relevant certifications such as CISM, CRISC, CISSP or equivalent are highly regarded
• Experience with AI-enabled tools or automation in risk analysis and reporting is advantageous

Your responsibilities will include

• Leading and coordinating cyber risk assessments across ICT systems, and agencies to identify key risks and inform treatment strategies.
• Overseeing the analysis of risk registers, vulnerability data, incident trends and control assessments to identify emerging themes and support decision making
• Coordinating follow up on risk treatments and milestones, ensuring actions are tracked, validated and reported.
• Supporting the development and embedding of the Department's cyber risk management framework, ensuring risks are consistently identified, assessed and managed across agencies.
• Driving innovation in risk reporting and assurance processes.
• Providing subject matter expertise to support audits, compliance reviews and strategic risk discussions
• Partnering with stakeholders to drive continuous improvement in risk governance, aligning with frameworks such as ISO 27001, NIST CSF, CIS18 and Essential 8.

About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This is an exciting opportunity to work in a newly created role with our broader Office of the CISO team who work closely with DCS agencies to respond to ICT and cyber risks. This enables agencies to safely deliver personalised digital experiences to NSW and this role will be pivotal in achieving this! If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

What we need from you
To start your journey towards becoming our Senior Risk Analyst and Insights, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Tuesday 4th November

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process