WHY FLY2 HEALTH? BECAUSE WE DO THE WORK THAT MATTERS

Bridging the healthcare gap – Delivering allied health services in metro, rural, and remote communities across Australia.

Wide coverage & growing footprint – Operating in 95+ locations, with continual expansion into underserved and remote areas.

Comprehensive allied health services – Physiotherapy, occupational therapy, speech pathology, psychology, assessments, medicolegal, early intervention support, and more.

Telehealth & flexibility – Offering both face-to-face and telehealth services to reach people who otherwise wouldn’t have access.

Reputation & recognition – Featured in media, recognised as one of Australia’s fastest-growing start-ups in 2024.

About the Role

Play a key role in shaping the client experience across a growing organisation.

Opportunity to lead designated clinic locations and build leadership capability.

Pathway for professional development and career progression into leadership roles.

Supportive, collaborative, and purpose-driven team culture.

Key Responsibilities

Client Coordination & Scheduling

Manage client appointment scheduling, ensuring efficient use of clinician availability and client convenience.

Coordinate intake processes, service requests, and client communications with professionalism and accuracy.
Maintain up-to-date client records and data across scheduling and CRM systems.
Liaise with clinicians to confirm bookings, manage reschedules, and support continuity of care.

Location Leadership & Operational Oversight

Lead and oversee day-to-day client service operations for designated locations or regions.

Ensure local service delivery aligns with company standards and client expectations.

Identify and resolve scheduling or operational challenges in collaboration with clinical and administrative teams.

Continuous Improvement & Growth

Contribute ideas to enhance client experience, scheduling systems, and workflow efficiency.

Participate in team meetings, reporting on scheduling performance and client service outcomes.
Take on project or leadership opportunities as skills develop and performance objectives are met.

Key Skills & Attributes

Exceptional organisational and time management skills.
Strong communication and relationship-building abilities.

Proactive and solutions-focused, with the ability to manage competing priorities.

Confident using scheduling systems, CRM platforms, and digital communication tools.

Demonstrated ability to take initiative and operate with autonomy.

Qualifications & Experience

Previous experience in client services, healthcare administration, or operational coordination.

Experience in appointment scheduling or managing multi-site operations is highly regarded.

Proficiency in Google Suite and/or practice management software desirable (i.e. Splose).

Previous experience with NDIS, healthcare funding, or community-service travel fee structures.