Be at the heart of building and maintaining strong relationships within the Terrace community while providing vital technical support to staff and students

Collaborate with a dedicated IT team to contribute to impactful projects and expand your skills in a supportive environment

Enjoy working with diverse technical challenges and supporting a team

THE ROLE

You will be responsible for delivering high quality technical support to users through various channels, ensuring timely resolution for all problems and incidents. Additionally, the role involves supervising the IT Service Desk Officers, managing ticket priorities, and collaborating with the broader IT team to enhance service quality and implement streamlined processes for issue resolution.

ABOUT YOU

Demonstrated experience in providing first and second level technical support for hardware, software, and network issues.

Strong analytical and problem solving skills, with a proven track record of diagnosing and resolving technical issues efficiently.

Able to effectively communicate with a diverse range of users, building and maintaining positive relationships.

Experience in coordinating with team members, sharing knowledge, and contributing to collective goals to enhance overall IT support processes and service delivery.

Able to work flexible day work hours, Monday to Friday and provide occasional after hours support as required

Commitment to the mission and the ethos of EREA, and St Joseph’s College, Gregory Terrace

ABOUT US

St Joseph’s College, Gregory Terrace is a Catholic School in the Edmund Rice tradition for young men in Years 5 to 12, with an enrolment of approximately 1900 students and 240 staff. We have a commitment to the formation of 'Gentlemen of Terrace' to be young men of faith and learning who will make a difference through knowledge, humility and wisdom.

THE APPLICATION PROCESS

The position description is available on the College website. Candidates must apply for this position via the College website: https://www.terrace.qld.edu.au/about-us/employment.

Applications should include the following documentation:

A cover letter

Resume outlining qualifications and experience and details of professional referees

Any other relevant documentation specific to the position description

PLEASE NOTE

This position involves working with children. The appointment of the successful applicant will be subject to satisfactory employment screening for child related employment in accordance with the law. These checks are consistent with Edmund Rice Education Australia's commitment to child protection policies and procedures.

APPLICATIONS CLOSE

9:00am Tuesday 7 October

We thank all applicants for their interest in this position, however only candidates who apply via the College website and are shortlisted for the role will be contacted.