Our legal sector client has an urgent requirement for a Service Desk / Desktop Support professional to join their team on a permanent basis.

In this role, you'll be the friendly face of IT, helping staff with everything from setting up new starters to troubleshooting laptops and software glitches. You'll handle walk-ups, service desk overflow calls, and on-the-spot training on systems like Microsoft Co-Pilot and Teams.

The position requires you to be based in the Brisbane CBD office 5 days per week and offers a very competitive salary and additional benefits. It is essential that all applicants have excellent communication and proven customer service skills, coupled with previous experience working in a fast paced, corporate environment.

Responsibilities

• Deliver a high level of professional face-to-face IT support to end users
• Manage walk-ups and handle IT service desk overflow calls
• Set up and offboard users, ensuring all equipment and access are in order
• Train users on new technologies and applications like Microsoft Co-Pilot
• Collaborate with IT colleagues to share knowledge and improve service

Skills and experience required

• Solid foundational technical skills and a genuine interest in learning new technology
• Experience providing IT support in a corporate or professional environment
• Great communication skills, with a strong customer service focus
• Knowledge of the Microsoft stack of products including Windows 11, MS Office Co-Pilot, Teams, and Generative AI tools
• A proactive, problem-solving mindset and the ability to work both independently and in a team

Please apply with your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on [email protected], quoting reference JN -102025-41498. Want to know more about Davidson? Visit us at www.davidsonwp.com