Sales/Client Experience Representative

Protech Warehousing and Manufacturing
Meadowbrook, QLD
A$90,000-$105,000 p/a
Sales → Account & Relationship Management
Full-time
On-site

Posted 7 days ago


Join our client, a Nationwide industry leader in innovative, technology-backed business-to-business supply of uniforms and safety equipment.

We’re seeking a Client Sales Representative to join their dynamic team in Meadowbrook. Reporting to the National Client Experience Manager, this role is pivotal in delivering exceptional service and building lasting relationships with key clients.

About the Role

This is a high-impact, fast-paced position where your ability to manage time-critical supply chain activities and exceed customer expectations will shine. You’ll be the first point of contact for clients, guiding them through a seamless experience that feels more B2C than B2B.

If you thrive on solving problems, delighting customers, and being part of a team that values innovation and excellence—this role is for you.

KEY RESPONSIBILITIES

Client Experience

● Keying sales orders / quotes

● Requesting new product codes to be created with the admin team

● Reviewing stock on sales orders/quotes to provide quick lead times for our clients

● Following up on consignments with the courier company

● Managing urgent sales orders

● Updating Clients/Products and Decorations to SUMS

● Processing credits for our clients

Client Liaison

● Managing Freshdesk tickets

● Ringing clients when errors have occurred

● Manage returning of samples

● Sourcing products for clients

● Managing client uniform fittings

● Managing client walk-ins

● Answering the work phone line

● Fitting Requests from Clients

● Notifying clients that their orders are ready for collection

SKILLS & QUALIFICATIONS

Microsoft Office

Experience working to a WMS (warehouse management system)

Excellent customer service skills

Strong attention to detail

Ability to thrive in a fast-paced environment

Full working rights

WHAT IN IT FOR YOU

Supportive team and exposure to Brand Clients

Be part of a National Business with room for Career Advancement

Part-time hours


About Protech Warehousing and Manufacturing

Keysborough, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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