About Us

Whole Family Health is a small, welcoming allied health clinic in St Marys, Western Sydney, providing therapy primarily for children and pets living with disabilities. We’re a close-knit, supportive team of professionals who believe every family deserves care that’s personal, inclusive, and kind. Around 80 families trust us because we take the time to listen, build genuine relationships, and deliver excellent, compassionate care that makes a real difference in our community.

About the Role

We’re looking for an Allied Health Receptionist who loves people, pets and numbers — someone with great attention to detail and a calm, friendly presence. You’ll keep the front desk running smoothly and help ensure our families and clinicians feel supported every day.

You’ll be guided by clear systems and supportive colleagues while managing:

Client bookings, intake, and general enquiries

Daily invoicing in Splose

Processing plan-manager remittances and allocating payments in Xero

Tracking and invoicing staff non-face-to-face time

Following up on outstanding accounts with professionalism and empathy

Preparing service agreements and support plans

Maintaining stock, equipment, and supplies

Liaising with veterinarians for pet-related reports

Ad-hoc administration and project support as needed

About You

You’ll thrive here if you’re ethical, organised, and motivated by meaningful work.

Essential:

At least 1 year of experience in administration or accounts

Experience in human or veterinary health environments

Excellent written and verbal communication skills

High attention to detail and ability to follow procedures

Confident using Xero and Microsoft Office 365 (Word, Excel, Teams)

Willing to learn Splose medical software (training provided)

Commitment to long-term, relationship-based work with families

Highly desirable:

Bookkeeping or business administration qualification

Knowledge of NDIS processes

Previous customer service or client-facing experience

Mandatory:

Police Check, Working with Children Check and NDIS Worker Screening Check (or willingness to obtain prior to commencement)

Unrestricted Australian work rights

Why You’ll Love Working With Us

🌞 Flexible hours – full-time or part-time options, with hybrid work available once trained
🕓 Option for a 4-day condensed work week
🚗 Free private gated parking, or a short walk from St Marys train station
🌱 Opportunities to develop skills in the areas that interest you most
☕ Friendly, values-based team culture with plenty of laughs every day

How to Apply

If you’re looking for a purposeful role where your work truly makes a difference, apply now via Seek with your resume and short cover letter outlining why you’d be a great fit for Whole Family Health.