Hotel Manager (on-site position)

Quest Sanctuary Lakes

We are looking for a Hotel Manager to manage our Sanctuary Lakes, Quest Apartment Hotels. We have 44 stylish and comfortable serviced apartments that come with modern laundry and kitchen facilities. Other facilities include an on-site indoor swimming pool and spa, tennis courts, gym and complimentary Wi-Fi.

Requirements:

Bachelor’s degree or above is preferred.

2 years relevant job experience is highly preferred.

Experience using RMS is preferred.

Key Responsibilities

Management and overseeing day to day operations of 44 Apartments at Quest Sanctuary Lakes hotel site. (which includes observing and monitoring Front Desk, housekeeping, and maintenance team performance and making sure that they adhere to Company rules and regulations).

Overseeing guest bookings and enquiries ensuring that guest data and management reporting is processed efficiently and accurately while maintaining proper security standard

Ensuring staff compliance with the Check-in and Check-out procedures.

Resolving guest complaints ensuring customer satisfaction and assisting guest with local tourism information, if required

Ensure high standards of service and cleanliness are maintained

Building and maintaining exceptional relationship with clients and stakeholders

Ensure site compliance with health and safety policies and procedures

Ensure persona land team compliance with motel's policies and procedures relating to: code of conduct, security, safety, food hygiene and customer service standards

Management of financial and marketing reporting

Carrying out audit and daily inspections on the service level being delivered and overseeing purchasing activities

Staff roistering and reporting to payroll

Analysis and business performance and identification of development areas to increase profitability. Pro-actively identify potential guest issues and provide input in the improvement plan

Assisting in the recruitment process

Salary package: $75k - $80k pa, exc. Superannuation. The position includes onsite accommodation ( A Two-Bedroom Townhouse with a on-site car parking).