Role Summary

To manage the day-to-day operations, maintenance, safety, compliance, and services of the building’s common property and shared facilities. Act as the primary on-site liaison for residents, contractors and the Strata Committee, ensuring the building remains safe, well maintained, cost efficient and compliant with relevant legislation.

Key Duties & Responsibilities

Oversee preventive and reactive maintenance of building systems (HVAC, lifts, plumbing, electrical, fire systems)

Conduct regular inspections of common areas, plant rooms, facades, etc.

Engage, supervise, evaluate contractors and vendors (cleaning, landscaping, security, lift maintenance, etc.)

Plan and manage minor capital works / upgrades

Maintain compliance with WHS, fire & safety, essential services, local building regulations

Maintain records, compliance registers, maintenance logs, incident reports

Prepare and deliver reports to the Strata Committee / Owners Corporation

Assist in budgeting, cost forecasting and expense control

Liaise with residents / owners: handle requests, notices, disruptions, communicate major works

Be on-call for emergencies outside normal hours; supervise contractors doing after-hours works

Required Skills, Qualifications & Attributes

Experience in building management, facilities management or relevant technical / trade background

Good knowledge of mechanical, electrical, plumbing, HVAC, fire systems, lift systems

Understanding of Victorian WHS, building codes, fire safety legislation

Strong organisational, time-management and project coordination skills

Excellent verbal & written communication skills; stakeholder engagement

Financial acumen—budgeting, cost control, reporting

Ability to work independently, problem solve, respond under pressure

Competence in using facility maintenance / asset management software / reporting tools

Second Language of Mandarin and Cantonese is preferred

Honest, loyal, neat and diligent staff to support the building operations

Mature personality

Preferable to have 2-3 years of experience in the Building Industries

Working Conditions & Requirements

On-site presence; regular inspections, walking, accessing service areas

Some physical duties (plant room checks, rooftop, etc.)

On-call responsibility for emergencies outside regular hours

Occasional weekend or after-hours work for scheduled major maintenance or urgent repairs

Office space / site workstation within the building

Performance Metrics / KPIs

Response time for reactive maintenance requests

Adherence to preventive maintenance schedule

Compliance audit outcomes (fire, safety, essential services)

Budget vs actual variance (cost control)

Resident / owner satisfaction / feedback

Contractor rework rate or defect rates