Client Engagement Officer (NDIS & Home Care)
Allegiance Heart and Home Care
Posted 8 days ago
Allegiance Heart & Home Care – Sydney, NSW
Full-time | Base Pay + Commission
About Us
Allegiance Heart & Home Care is a trusted NDIS and Home Care provider committed to delivering copassionate care you deserve.
We provide a full range of supports including personal care, domestic assistance, nursing and clinical care, transport, allied health, respite, and Home Care Package management (Levels 1–4).
About the Role
We're seeking a motivated and relationship-driven Client Engagement Officer to help us connect with NDIS participants, Home Care clients, and referral partners across Western Sydney and surrounding regions.
This role focuses on community engagement, relationship building, and participant onboarding and experience in aged care or NDIS is Mandatory.
Key Responsibilities
Build strong referral networks with Support Coordinators, Plan Managers, GPs, and community organisations
Conduct outreach via phone, email, and face-to-face visits to promote Allegiance's services
Respond to participant and family enquiries, providing accurate service information
Coordinate service agreements and ensure smooth onboarding for new consumers and participants
Maintain accurate records and monthly reports of leads, conversions, and referrals
What We're Looking For
Previous experience in NDIS, Home Care, or health/community services (Mandatory)
Minimum 1-2 years of demonstrated experience in NDIS or Home Care services
Excellent communication and interpersonal skills
Understanding of NDIS and Aged Care systems
Working knowledge of NDIS and Aged Care systems and processes
Self-motivated, target-driven, and community-minded
Current driver's licence and access to a vehicle
Must be able to meet KPI
Must have current Australian work rights
What We Offer
Competitive base salary (commensurate with experience)
Attractive commission structure per successful participant sign-up
Flexible working hours
Supportive and collaborative team environment
Opportunities for career growth within a rapidly expanding care organisation
How to Apply
If you're passionate about helping people access quality NDIS and Home Care supports, we'd love to hear from you!
Apply now through SEEK or email your resume and a short cover letter to [email protected]
About Allegiance Heart and Home Care
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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