
ICT Systems Support Officer – Defence
Tenacity CX
Posted 9 days ago
About the role
We are seeking a skilled Technical Officer to join a major Defence ICT program focused on modernising secure information and communication systems across complex maritime and joint environments. This position supports mission-critical IT infrastructure, ensuring reliability, security, and operational continuity in both deployed and fixed locations. The role suits someone with a strong technical foundation, practical problem-solving skills & the ability to thrive in a high-security Defence setting.
Longterm contract
Canberra
NV1 Clearance (NV2 preferred)
Up to $800pd inclusive of super
Responsibilities
Provide advanced technical support for Defence ICT systems, applications & infrastructure
Diagnose and resolve complex technical issues, often under demanding operational conditions
Manage and maintain messaging environments, Active Directory & virtualised infrastructure
Apply Defence ICT security protocols and patch management practices to maintain compliance
Develop and update technical documentation including SOPs, build guides & system artefacts
Support hardware deployment, configuration & testing activities across environments
Mentor and assist onsite technical staff and participate in on-call support rotations
Collaborate with partner teams and vendors to resolve incidents and ensure system stability
Implement contingency measures to maintain system performance in degraded conditions
Skills and experience
Strong technical knowledge across Microsoft Exchange, Active Directory, Skype, Citrix & Hypervisor administration
Experience with VoIP, XMPP chat tools or Lotus Domino environments
Understanding of secure network environments, Defence ICT standards & system accreditation requirements
Highly developed troubleshooting, communication & collaboration skills
Strong documentation and reporting ability with attention to detail
NV1 or higher Defence security clearance required (NV2 preferred)
Highly desirable: familiarity with Fortinet, Cisco, Red Hat, Carbon Black, Ivanti, Tanium or Elastic monitoring products
Highly desirable: exposure to Defence maritime or deployed ICT environments
How to Apply
Please share your updated Resume and an outline of your experience with OCM by hitting APPLY or by sending directly to [email protected]
About Tenacity CX
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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