Job Title: Senior Luxury Jewellery Sales Consultant

Company Overview: Michael Arthur Diamonds is a leading player in the jewellery industry, renowned for its exquisite designs, exceptional craftsmanship, and unparalleled customer service. We specialise in offering unique and luxurious pieces that celebrate life's most precious moments.

Position Overview: We are seeking an experienced Senior Sales Consultant with a proven track record of success in the luxury jewellery industry. The ideal candidate will have a minimum of 5-10 years of experience in building brands and businesses within the jewellery sector. They will be responsible driving sales, and delivering an exceptional customer experience.

Key Responsibilities:

• Client Relationship Management

• Build and maintain strong, long-term relationships with clients by delivering exceptional, personalised service.

• Act as a trusted advisor, guiding clients through significant emotional purchases such as engagement and wedding rings.

• Proactively follow up with clients to encourage repeat business and referrals.

• Sales & Revenue Growth

• Achieve and exceed individual and store sales targets by consistently closing high-value sales.

• Develop tailored sales strategies for both natural and lab-grown diamonds, highlighting benefits and unique selling points.

• Maximise upselling and cross-selling opportunities across engagement rings, wedding bands, and fine diamond jewellery.

• Product Expertise

• Maintain in-depth knowledge of diamonds (4Cs), gemstones, settings, and fine jewellery craftsmanship.

• Clearly communicate the differences between natural and lab-grown diamonds to educate clients and build trust.

• Stay updated on new collections, trends, and industry innovations.

• Luxury Customer Experience

• Deliver a premium, consultative experience tailored to each client’s lifestyle, preferences, and budget.

• Uphold high standards of presentation in both personal appearance and showroom display.

• Handle sensitive milestones (proposals, weddings, anniversaries) with discretion and care.

• Sales Process Management

• Conduct client consultations from initial enquiry through to final purchase, ensuring a seamless experience.

• Prepare and present bespoke design options and customisation services when required.

• Manage administrative tasks including sales documentation, diamond certifications, and after-sales services.

• Team Leadership & Mentoring

• Support junior consultants through training, knowledge sharing, and leading by example in sales execution.

• Contribute to team culture by motivating colleagues and promoting collaboration to achieve store objectives.

• Operational Excellence

• Ensure accuracy in inventory handling, diamond certifications, and financial transactions.

• Maintain visual merchandising standards to reflect luxury branding.

• Adhere to compliance requirements, including ethical sourcing and care standards.

• Brand Ambassadorship

• Represent the brand at luxury events, client appointments, and industry functions.

• Uphold brand values, positioning the store as a destination for high-quality diamond jewellery.

• Promote the company’s reputation for integrity, craftsmanship, and innovation.

Benefits: Michael Arthur Diamonds offers competitive compensation packages, including base salary, performance-based bonuses, and opportunities for career growth and development. Additional benefits may include employee discounts.

Join our team and be part of a dynamic and rewarding work environment where your skills and expertise will make a difference in the lives of our customers. Apply today and embark on an exciting journey with Michael Arthur!