About the role

The Principal Public Trust Officer position is located within the Customer Financial Services Program. The Customer Financial Services Program is responsible for the provision of services to support the organisation in relation to customer financial and investment related processes and the delivery of Charitable Trusts and Trustee Services functions.

As Principal Public Trust Officer, you will play a pivotal role in managing trustee services while fostering a culture of excellence and customer focus. Leading a small team of Public Trust Officers and Senior Public Trust Officers, you'll ensure quality, compliance, and empathetic service delivery. This includes managing complex files, guiding team members through sensitive and challenging cases and driving continuous improvement in operational efficiency.

This is a temporary full-time opportunity available from 17 November 2025 to 22 September 2026 based in Brisbane CBD. Please download the role description for more information.

About you

You are a proactive and collaborative individual with a strong focus on mentoring and developing others. You are detail-orientated with a passion for customer service excellence. You are committed to fostering positive relationships with both internal and external stakeholders, ensuring that services are delivered efficiently and to the highest standards.

The following attributes are keys to your success in this role:

• Strong financial acumen
• Expertise in handling complex financial or trust-related cases
• Excellent written and verbal communication, problem-solving abilities and stakeholder management skills
• Ability to interpret and apply legislation, policy and procedures within delegated limits
• Strong organisational and multitasking abilities to manage competing priorities efficiently
• Strong leadership skills, with a focus on mentoring and developing others
• A commitment to ethical decision-making and cultural inclusivity

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing including support of flexible working arrangements

Interested in applying?

Please provide the following information in your application

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.