About the role

Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.

At the forefront of delivering exceptional customer service, your role involves responding promptly to enquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a permanent full-time opportunity based in Brisbane CBD. To learn more about this role, please download the role description.

About you

You are an individual with sound analytical and conceptual skills, a strong customer focus and the ability to work well in a team environment. You will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

The following attributes will help you succeed as a PTO:

Proactive commitment to providing high-quality customer service

Positive, empathetic attitude with a solution-focused approach

Proficient conflict resolution, negotiation, and influencing skills for de-escalation

Capability to maintain focus and optimism under pressure

Meticulous attention to detail and ability to thrive in a busy work environment

Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

A fulfilling role where your skills directly impact lives

Dynamic work environment with diverse responsibilities

Opportunities for personal and professional growth

Supportive cultures prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where every action matters, join us at the Trust Service Centre. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

Interested in applying?

Please provide the following information in your application

A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.

Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.

Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

Further information

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.