Administration Assistant

Dempster's Caravan and RV
Bundaberg, QLD
A$30-$35 p/h
Administration & Office Support → Administrative Assistants
Full-time
On-site

Posted 7 days ago


Job Title: Admin Assistant – Caravan & RV Repair

Overview

We're a hands-on team that takes pride in delivering top-quality repairs, servicing, and upgrades for caravans and RVs. Our admin staff are the engine room of the business, keeping jobs moving, customers informed, and the workshop running smoothly. We’re now looking for a proactive and personable Admin Assistant to join our close-knit office team and help us deliver great customer service, accurate scheduling, and solid support to our technicians.

Position Overview

Position Status: Admin Assistant

Reporting To: Office Manager / Business Owner

Liaise With: Admin team, workshop staff, customers, suppliers

Expected Hours: 8:00am – 4:30pm, Monday to Thursday, 8:00am – 2:30pm Friday

Pay/Rate: Negotiable based on experience and capability

Role Summary

This role supports the day-to-day operations of our service business, helping with scheduling, customer communication, data entry, and admin tasks. It’s a great fit for someone organised, friendly, and confident juggling priorities in a fast-paced environment.

Responsibilities

Answer phone and email enquiries in a professional and timely manner

Greet walk-in customers and assist with basic service enquiries

Schedule jobs and update bookings using our job management system

Prepare and send job quotes, follow-ups, and service reminders

Create and manage job files, ensuring all required documents are filed

Assist with invoicing and entering supplier bills

Communicate clearly with workshop staff about job changes or updates

Chase up parts orders and liaise with suppliers

Help maintain stock records and supplier pricing

Support warranty claims and follow up manufacturer documentation

Keep the office tidy and ensure filing systems are up to date

Work closely with the Office Manager and back up other admin staff when needed

Follow systems for customer feedback and service quality

Maintain confidentiality and uphold the business’s professional standards

Participate in team meetings and suggest ways to improve processes

Represent the business with a friendly, can-do attitude at all times

Key Performance Indicators (KPIs)

100% of job files created and updated before job commencement

All calls and emails responded to within 1 business day

Invoices sent within 48 hours of job completion

100% accuracy on parts ordered and recorded

Customer satisfaction tracked and consistently above 90%

Future Possibilities & Career Development

Personal Development and Training:
We provide ongoing training in job management software, customer service, and trade-specific systems. You'll have the chance to grow your confidence across admin and operations.

Career Development:
This role can grow into a senior office coordinator or operations support role depending on performance and business needs.

Personal Attributes

Reliable and punctual

Positive, motivated, and a team player

Clear communicator with both customers and staff

Organised and able to prioritise

Tech-savvy and quick to learn systems

Detail-focused and willing to follow processes

Comfortable working in a trade environment

How to Apply

Send your CV and Resume via email [email protected] or visit instore to speak with the business owner.

All applications are treated with confidentiality.


About Dempster's Caravan and RV

Bundaberg, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

Looking for More Opportunities?

Explore more jobs with upfront salary details that respect your worth.

Administration Assistant

Alert Smoke Alarm Compliance

Maryborough, QLD
A$28-$30 p/h
Full-time
On-site

Administration Assistant

Maxwell & Cameron Pty Ltd

Rockhampton, QLD
A$30-$35 p/h
Full-time
On-site

Administration Assistant (Mathematics)

The Rockhampton Grammar School

Rockhampton, QLD
A$35-$38 p/h
Part-time
On-site

Administrative Assistant

GFR Industries

Acacia Ridge, QLD
A$30-$34.99 p/h
Full-time
On-site

Administration Officer - Headspace Capalaba

Wesley Mission Queensland

Capalaba, QLD
A$31.48-$32.18 p/h
Full-time
On-site

Administration Assistant

RODMAC ENTERPRISES PTY LTD

Molendinar, QLD
A$30-$35 p/h
Full-time
On-site

Administration / Administration Assistant - Emerald

JJ's Waste & Recycling

Emerald, QLD
A$32 p/h
Full-time
On-site

Administration Assistant

Roy Powell Security

Mackay, QLD
A$25-$35 p/h
Full-time
On-site