Customer Service Specialist.

Reports to Customer Service Manager.

About Us:
Formed in 1992, Easi is a Novated Lease and Salary Packaging provider who supports companies across all Australian states and territories. Due to a recent increase in managed clients, Easi is seeking a candidate for a Customer Service Specialist role.

Located in Cremorne, Easi boasts comfortable offices near a wide range of conveniences such as cafes, gyms and shopping in a CBD adjacent area, and is less than 5 minutes walk from Richmond station. Easi believes in a respectful and fun office culture and engages in corporate wellness practices which include office perks, snacks, team lunches, and hybrid WFH opportunities after probation.

The Position:
This role in the Easi Customer Service Team is to support our novated lease customers by answering general enquiries about our products and services, assisting with reimbursements, card, and insurance enquiries, and living up to our service value by delivering customer service at a level goes above and beyond.

Our Values:

Easy – Make life easy. Easi is our name for a reason. If we can say it or make it simpler, that’s what we do. From sales to service, we go further to make life easier for every client and colleague.

Accountable – Own it. Our success is a result of what we do, not what we promise. We choose to take responsibility, follow up, follow through and seek feedback to ensure we consistently reach our goals.

Service – Driven to deliver. From the fastest quotes, best price, and huge savings to our vehicle delivery and support service, we fiercely compete to be our clients’ favorite company with service that goes above and beyond.

Innovation – Forever moving forward. We never stand still, taking the initiative to improve interactions between each other and our clients. Our innovations make customers’ lives easier through continually trialing new ideas that help us learn and transform our approach.

Accountabilities and Responsibilities:

Develop a strong working relationship with other Customer Service Team members.

Ensure administrative tasks and payments are completed within agreed time frames.

Respond to customer calls and email enquiries within agreed time frames.

Use our CRM and lease management systems as trained to provide consistent responses.

Be polite, courteous, and helpful to Easi customers.

Produce reports on request from customers.

Engage in training and development sessions.

Additional Ad Hoc duties as directed by your manager.

About You:
The ideal candidate will possess the following skills and experience. However, please remember that Easi is an equal opportunity employer who encourages everyone to apply!

Direct or indirect exposure to the Novated Leasing or Salary Packaging industry (desired but not essential).

Experience in a call center/customer service environment.

Administration experience such as answering email inquiries, data management, making payments, and liaising with third party providers.

Experience with Customer Record Management (CRM) systems.

The ability to work autonomously or in a team environment.

Appropriate computer skills including the use of email and Microsoft Office.

A willingness to develop existing skills and learn new skills.