This well-established insurance are looking for a motivated individual to step into a Customer Service position.

As part of the specialised Customer Service team of 6 people, this is a phone based position, taking a high volume of inbound calls.

You will be the first point of call for clients and all stakeholders, and you will be triaging the calls to other areas of the business.

You will have the opportunity to up-skill within this role, and be provided room for promotion and career growth long-term. However, we do require a minimum of 12 month commitment to the CSC position.

Dynamic start-up culture within this well-established business, due to modern, forward thinking and “pro-change” management.

Job stability and long-term career progression pathways.

Tiered promotion and wage increase structure offered to every individual within the company.

Excellent staff retention.

Supporting management and HR team and sociable and welcoming working culture.

ABOUT THE COMPANY

This mid-large sized insurance builder, currently operating across 4 states, have excellent industry relationships and on-going allocation from several leading insurers.

With 50+ years of building knowledge, and a sociable, fast paced and collaborative office culture, they care about providing a positive and progressive working environment conducive to individual professional growth and longevity. As such their staff retention is excellent.

ABOUT THE ROLE

Joining a nurturing and supportive team of 6 within the Customer Service division, in the Hume based office.

You will be;

Receiving a high volume of incoming calls from homeowners who have suffered damage to their properties as a result of storms, floods, impact damage or other insurable events.

Some data entry and claims administration.

This is a permanent, office-based position, Monday - Friday, 9am - 5pm.

Join a welcoming team with strong training procedures in place.

The starting salary is $65,000 - 75,000 + superannuation (dependent on experience).

ABOUT YOU

Previous call center or phone based customer service experience highly advantageous.

Previous insurance building industry exposure advantageous but not necessary.

Ability to prioritise and be organised.

People skills and empathetic communication skills.

Computer confident - you will be trained on the CRM system.

Looking to commit long-term within a company.

If this sounds like you, we would love to hear from you! Please APPLY NOW or send your resume directly to [email protected] AND [email protected] .