A leading enterprise organisation with a strong focus on customer experience and digital transformation, is seeking an experienced Product Owner to lead the development and optimisation of their refunds experience within the Group Payments domain.

This is a pivotal opportunity to own the strategy, roadmap, and delivery of refund-related processes that touch millions of customers. You’ll work at the intersection of payments, data, and customer experience, driving continuous improvement across digital channels.

Key Responsibilities

• Define and deliver the product strategy and vision for the refunds function.
• Collaborate with stakeholders across business, technology, and operations to deliver measurable outcomes.
• Manage the product backlog, ensuring alignment with business priorities and customer value.
• Leverage data-driven insights to identify optimisation opportunities and inform decisions.
• Maintain a strong focus on risk, compliance, and governance across product initiatives.

About You

• Proven experience as a Product Owner (or similar) within digital, payments, e-commerce, or financial services.
• Deep understanding of Agile methodologies and product lifecycle management.
• Background in refund systems, payment gateways, or reconciliation processes .
• Exceptional stakeholder management, communication, and problem-solving skills.
• Analytical mindset with working knowledge of Jira, Confluence, and analytics platforms.

If this sounds like you then please send through your resume via the APPLY NOW tab for immediate consideration.