About the Role
This role supports the delivery of secure and efficient passport services to the Australian public. As part of a dedicated production team, you will assist with the processing of passport applications and the operation of production systems that ensure accurate and timely service delivery. The role contributes to maintaining the integrity, security, and quality of travel documents issued on behalf of the Australian Government.

Essential Requirements

• Australian citizenship (mandatory)
• Ability to obtain and maintain a Baseline Security Clearance

Key Duties
Under general supervision, the Production Officer will:

• Scan and process passport applications and supporting documentation
• Conduct photo scanning, cleaning, and basic suitability checks
• Manage exceptions, including incorrectly marked applications and re-scanning tasks
• Perform administrative and production tasks such as data verification, image enhancement, and quality authorisation
• Assist with record management, mail sorting, destruction of records, and filing
• Ensure accurate data entry and adherence to processing standards
• Maintain confidentiality, security, and attention to detail in all aspects of work

Skills and Experience
We are seeking motivated, adaptable individuals who demonstrate:

• Strong attention to detail and commitment to quality outcomes
• Ability to follow procedures and maintain accuracy in repetitive or physical tasks
• Sound organisational skills and the ability to meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office and digital record systems
• A professional, reliable, and resilient approach to work
• Capacity to work both independently and collaboratively as part of a team

Desirable Experience

Familiarity with e-learning modules relating to printing or accountable documents

How to Apply
To apply, please submit your resume and a cover letter outlining how your skills and experience align with the requirements of the role.