Practice Support Viability Officer

Location: Flexible – Erina, Tamworth, Newcastle, Armidale

Employment Type: Full-time (1.0 FTE), Maximum Term contract until 31 December 2026

Salary Range: $83,512 - $91,947 + 12% super + salary packaging

Applications Close: 9am Thursday 6 November 2025

Intended Start Date: 11 January 2026

Are you passionate about supporting the sustainability and success of general practice businesses in our region? Do you thrive in a role that empowers primary health care providers to deliver equitable, high-quality care? We’re seeking a Practice Viability Officer to join our team and play a key part in the HNECCPHN’s Sustainability and Viability Initiative. You’ll work closely with general practice owners, managers, and staff, providing coaching and intensive support to practices with identified viability issues. Your work will help practices maximise financial success, operational efficiency, and workforce capacity, ensuring better health outcomes for our communities.

Why work for us?

We are a values-driven organisation, proud of our culture and the benefits we offer. Our team is passionate about delivering innovative, locally relevant solutions that improve health outcomes in our communities. Our recognition as an Employer of Choice by the 2024 Australian Business Awards and Hunter Business Awards, and as a finalist again in 2025, highlights our commitment to fostering a stimulating and supportive work environment. We offer a great range of benefits, including:

• Salary packaging up to $15,900 + $2,650 for entertainment
• Hybrid work (up to 60% from home)
• Generous leave – 5 additional days for family/community, 3 over Christmas, and the option to purchase extra leave
• Health and wellbeing perks – EAP, Fitness Passport, Pride in Diversity membership
• Professional development, driver training, and collaboration with passionate professionals

About the Role

As Practice Viability Officer, you will:

• Provide exceptional customer service and support to general practices
• Build and sustain positive, effective relationships with stakeholders
• Coach and support practices to improve business operations, financial success, and quality of care
• Deliver intensive support to practices with viability issues, using PHN-endorsed tools and activities
• Promote strategies for equitable access to care and workforce sustainability
• Support practices in succession planning and workforce retention
• Uphold organisational values and ensure compliance with policies and procedures
• Maintain confidentiality and act with integrity and professionalism
• Occasional out-of-hours work and travel across the region may be required

What you will bring to the role

• Advanced interpersonal and relationship management skills, including a positive attitude, emotional intelligence, collaboration, decision making, networking, motivation, teamwork, and negotiation
• Demonstrated skills and capability to coach and support teams in a primary care business environment
• Capacity to influence stakeholder behaviour and drive the adoption of change
• Experience in the use of contemporary information technology and computer applications
• Resilience and courage to raise and work through challenging issues, seeking alternatives and solutions
• Ability to build strong and sustainable relationships, communicate effectively, and work collaboratively
• Financial acumen to understand the impacts of funding and business planning in a healthcare context
• Understanding of primary health care and current health care trends and community issues in the Australian context (desirable)
• Formal training in coaching or equivalent (desirable)

How to Apply

Address the selection criteria (both essential and desirable) in your cover letter.
To view the Position Description, select “Apply” which will redirect you to another page where you can view it as a hyperlink on the right-hand side under details.
For more information, please contact Allison Bull on 0417 914 577.

Our Commitment to Diversity

We believe that our differences are what make us great. Whatever our race, gender identity, intersex status, ability, religion, beliefs, or sexual orientation, we are on our journey to continuously work to call out bias and celebrate workplace inclusion as guided by our Diversity, Inclusion and Belonging strategy. If you require any reasonable adjustments throughout the interview process, please let us know and we will do all we can to accommodate you.

Additional Information

PHN's have been funded by the Department of Health, Disability and Aging since 2015. Some roles at our PHN are maximum-term and linked to our funding contracts with the Department of Health, Disability and Aging. This is a maximum term contract until 31 December 2026 and any contract extensions are dependent on ongoing funding.
Salary: This role is classified as F - J within our Enterprise Agreement and the rate will be dependent on skills and experience/qualifications. New appointments are generally offered between grade F - H.
Portable leave and portable long service leave schemes do not apply to the PHN, for example NSW Health Portable Leave and the Community Services Industry (CSI) scheme.