Immediate Start:
Role to commence from 17 November 2025.

We’ve Created Something Different...and You’ll Feel It From Day One

At Paediatric Potentials, we’ve grown with intention - not pressure. Over the past decade, we’ve built a close-knit, values-led team where every team member is seen, supported, and encouraged to grow. We’ve chosen to do things properly rather than rapidly, and we’re proud of the systems, stability, and culture we’ve created.

Our leadership is stable, our expectations are clear, and our support is felt every single day. We’re not just another paediatric clinic. This is a place where the right people stay, thrive, and feel genuinely valued - for who they are and the care they give.

If you’re looking for a workplace where promises match reality and where your wellbeing is prioritised alongside your professional growth - you may have just found your place.

What You’ll Do

Client Interaction and Communication
You’ll be the first point of contact for clients and their families, ensuring a welcoming experience. This includes managing in-person attendance at the clinic, handling phone calls, returning voicemails, and responding to email enquiries promptly and accurately. You will also schedule and reschedule appointments and confirm follow-ups to ensure smooth client journeys.

Administrative Support
You’ll manage a variety of administrative tasks that keep the clinic running efficiently. This includes invoicing, daily payments reconciliation, and keeping client files up to date. You will assist with maintaining NDIS service agreements and ensuring all client documentation requests (e.g., letters, reports, forms) are processed accurately and promptly. You’ll also oversee the completion and processing of client onboarding forms.

Systems and Process Management
You’ll contribute to the clinic's operational efficiency by utilising Cliniko (our clinic management system) to manage appointments, track client interactions, and maintain service agreements. You’ll help ensure that all operational systems are utilised effectively and that administrative workflows are smooth and consistent.

Client Onboarding and Relationship Building
From first contact, you will play an important role in welcoming new clients, managing enquiries through the website, and ensuring their onboarding is smooth and efficient. You will help guide families through the therapy journey with a friendly and supportive approach, including offering parents tea or coffee during their meet and greet.

Office Maintenance and Organisation:
You will assist in keeping the clinic’s reception and office areas tidy and organised, contributing to a positive, professional environment.

Why Join Us?

Purpose-Built Facilities: Enjoy working in a clinic specifically designed to foster an inspiring and supportive environment for staff, children, and families.

Convenient Location: Free on-site parking and close proximity to Westfield Garden City’s restaurants, cafes, and shops.

Team and Well-Being Focus: Participate in our Wellness Wednesday activities, birthday celebrations, themed charity days, and end-of-term lunches.

Focus on Quality: In the early days of your role, we focus on the quality of your work rather than quantity, allowing you to build strong foundations and learn at a sustainable pace.

Desirable Skills and Qualities

A hardworking, driven team player with a passion for working with families and children.

Proven ability to manage a competing workload with excellent time management and prioritisation skills.

Attention to detail and a personal drive to learn and grow.

Ability to thrive in a fast-paced environment and rise to daily challenges.

Strong interpersonal skills with the capacity to work collaboratively in a team.

Why Our Team Stays

When we ask our team why they stay, they tell us:

"I feel supported every day, not just in supervision."

"I knew what to expect, and that’s exactly what I walked into."

"I’ve been able to grow without the pressure to fit a certain mould."

"You can't put a price on the support we get here."

That kind of daily reassurance, knowing you're never on your own, that's what truly sets us apart.

We’re genuine, consistent, and committed to doing things the right way. We check in with each other, celebrate wins, and have each other's backs.

How to Apply

If this sounds like the right role for you, please submit your resume and a cover letter (preferably in PDF format) detailing why you’re the perfect fit for Paediatric Potentials OT.