About Rebound Health

At Rebound, we’re more than an allied health clinic — we’re a community dedicated to helping people live stronger, more confident, and more connected lives.
Our multidisciplinary team works together under one roof, offering clients access to a range of services and expertise in a calm, supportive and professional environment.

We pride ourselves on creating meaningful impact — not just through what we do, but how we make people feel.

About the Role

We’re looking for an energetic and empathetic Client Care Team Member to join our front-of-house team.
You’ll be the first friendly face (and voice) that clients encounter — helping them feel welcome, supported, and confident from the very first interaction.

This role blends customer service, administration, and relationship-building. You’ll be instrumental in supporting our growth through excellent client care, efficient coordination, and warm communication.

What You’ll Do

💬 Client Enquiries & Lead Conversion

Respond promptly and warmly to phone, email, and online enquiries.

Build trust by listening, understanding client needs, and clearly explaining how our services can help.

Confidently guide enquiries through to bookings, ensuring a seamless experience.

🤝 Referrer Engagement

Acknowledge and thank referrers (GPs, support coordinators, and partners) promptly and professionally.

Strengthen existing referral relationships and help grow our network through exceptional communication.

🌟 Client Experience

Create a welcoming, calm and professional atmosphere in-clinic and online.

Manage check-ins, appointments, and feedback with empathy and efficiency.

Ensure every client leaves feeling valued, heard and supported.

🗂️ Administration & Coordination

Maintain accurate and up-to-date client records and communication logs.

Support the team with invoicing, scheduling and workflow coordination.

Collaborate closely with clinicians and admin teammates to keep things running smoothly.

About You

You’ll thrive in this role if you:

Are an excellent communicator who genuinely enjoys helping people.

Can think on your feet and stay calm under pressure.

Are organised, proactive, and enjoy juggling a variety of tasks.

Pick up new systems quickly and pay close attention to detail.

Take pride in delivering an exceptional experience for clients, referrers and colleagues alike.

Have a growth mindset — you want to learn, improve and contribute to something bigger.

What’s in it for You

Be part of a values-driven, supportive team that genuinely cares about people.

Access ongoing professional development in client care, healthcare communication and administration.

Career progression opportunities within our growing network of clinics.

Enjoy working in modern, purpose-built facilities with the latest equipment and technology.

Regular team events and wellbeing initiatives — because connection matters.

Ready to Join Us?

If you’re passionate about people, love being the go-to person who makes things happen, and want to be part of a clinic that’s making a real difference — we’d love to hear from you.