Purpose : - Making Lives Better through Happier Ageing®.

We promote positive ageing for Australia’s older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing® philosophy.

As a Nurse Next Door Care Designer, you are passionate about Making Lives Better and

Are warm and caring

Think of creative solutions and always find a better way

Follow through with commitments and build great relationships

Go above and beyond (even when no one is looking!)

Job Summary :-

As a Care Designer you hold a key role at Nurse Next Door, a role that is centred around:

Leadership;

Business Development; and

Client Experience

You are responsible for the day to day operations related to driving business results through client experience and caregiver management through the following main duties and responsibilities:

Consult Conversions :

Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%

Drives business interest by engaging in relationships with community leaders and professional organisations to establish long term relationships that will translate into word of mouth and professional referrals

Develops, promotes and ensures high quality, innovative customer service

Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required

Client Care Delivery and Experience :

Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations

Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher

Develops appropriate and individualised care plans and updates as required

Educates clients on self-care and evaluates client response to care provided

Monitors risk issues and analyses trends, adapts care as needed

Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals

People Leadership :

Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education

Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families

Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems

Manages the education function to support a continuous learning environment and staff utilisation of learning opportunities. This includes Discovery Day and quarterly in-service programs.

Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher

Administration :

Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information

Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness

Directs the maintenance of client & personnel records to meet employee, organisation and statutory requirements and entitlements

Conducts record audits on a quarterly basis to ensure accuracy and up to date information

Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety

Responsible for approving all visits and premiums in preparation for each payroll and billing cycle

Availability :

Flexibility is required

Part time/Full time capacity

On-call on some evenings and weekends

Business Relationships :

Reports to the Franchise Partner

Leads the Caregiving team

Works closely in partnership with Care Services Centre

Key Metrics :

Consult Conversion 90%

Driving Revenue

NPS; Client 75% and Employee 80%

Qualifications :

Education Requirements

AHPRA registration

Nursing background is required

CPR and First Aid Certification

National Police Check (Aged care specific)

Working with Children's Check

Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)

Car and valid driver’s license

Completion of Care Designer eLearning

Experience Requirements

Strong computer skills, proficient in G-Suite (Docs, sheet, drives, calendar)

Exceptional written and verbal communication skills

Intentional organisation, planning, time management and multi-tasking skills

Demonstrated experience setting and achieving goals

Customer service and leadership background considered an asset