Pool Services Helpdesk & Customer Support Administrator (Friday, Saturday & Monday) Casual Role | Award Wages | MUST Have Pool Knowledge

We’re looking for a Pool Services Helpdesk & Customer Support Administrator to join our Cardiff based team on Fridays, Saturdays, and Mondays. This role is perfect for someone who is confident on the phone and has genuine pool knowledge to support our customers.

What you’ll be doing

Answering inbound calls from customers in a professional, friendly manner

Allocating and managing service tickets through Gorgias (training provided)

Handling enquiries including service bookings, product questions, and pool-related advice

Taking accurate messages and ensuring follow-ups are completed

Supporting the wider team with customer queries and administrative tasks

Providing accurate, knowledgeable advice on pool products and care (this is essential)

What we’re looking for

Pool knowledge is a must – applicants without this cannot be considered

Excellent phone manner with clear, confident communication skills

Strong customer service focus with a solutions-first attitude

Comfortable with technology and willing to learn new systems (Gorgias, Shopify, etc.)

Organised, detail-oriented, and reliable

Previous experience in customer service, retail, or office support is highly regarded

Why join us?

Award wages, paid under the relevant retail award

Casual role with consistent hours on Fridays, Saturdays, and Mondays

Supportive and friendly team environment

Opportunity to contribute to a growing business where your knowledge and input matter

Inclusivity Statement

Direct Pool Supplies genuinely values different perspectives, life stages, and experiences. When people from various backgrounds, industries, and walks of life come together, the best outcomes are achieved. The team includes individuals who have led others, returned to work after a break, balanced career and family life, or brought skills from different fields. The company is committed to building an inclusive team that reflects the diversity of its customers and communities.