Take Your Experience to the Next Level – Join Hoselink’s Customer Service Dream Team!
📍 Casual Contract with full time hours (37.5 hours) | Monday–Friday | No Weekends | Onsite in Sydney’s Northern Beaches

If you’ve loved connecting with customers in a retail role and are now ready for something more – more opportunity, more balance, more support – we’ve got just the role for you.

At Hoselink, we’re more than just a premium garden and watering brand – we’re a team that’s passionate about making people’s lives better, one outstanding customer experience at a time. With a loyal customer base, quality products, and a culture that genuinely cares, we’re proud to deliver service that’s as reliable as our products.

Now, we’re on the lookout for a friendly, proactive, customer-focused individual to join our growing Customer Service Team. If you want to build on your customer service skills in a supportive office environment, read on!

🌟 Why You’ll Love This Role

Bring Your Experience to the Next Level: Whether you’ve thrived on the shop floor or in a busy office, this role lets you put your customer service skills to work in a structured, supportive environment. Enjoy set hours, no weekend shifts, and real opportunities for career growth in a team that values what you bring to the table.

Learn & Grow: Get comprehensive training and one-on-one support so you feel confident and capable in your role.

Wellbeing Perks: Free onsite gym (yep – with sauna, massage chair, AND ice bath!), and employee assistance program.

Feel Valued: Be part of a team that listens, supports, and celebrates each other.

Enjoy the Extras: Onsite parking, generous staff discounts, novated leasing, and paid parental leave.

🧩 What You’ll Be Doing

Be the friendly voice of Hoselink – helping customers over the phone and email.

Listen to customer needs and provide personalised solutions that leave them feeling heard and happy.

Troubleshoot and resolve product or order issues with care and professionalism.

Log and follow up on customer interactions to ensure a smooth and consistent service experience.

Work closely with a tight-knit team and collaborate across departments to continuously improve what we do.

🙌 What We’re Looking For

Customer-first mindset – You’ve got at least 12 months of customer service experience (retail, hospitality, hotel, or similar) and love helping people.

Confident communicator – Whether it’s over the phone or email, you know how to make customers feel supported and understood.

Problem solver – You think on your feet and aren’t afraid to roll up your sleeves and dive into a challenge.

Reliable & detail-oriented – You take pride in doing things well and never miss the little things.

Ready to grow – You’re looking for a long-term role where you can develop your skills and grow within a stable, well-known company.

📆 The Details

Casual Contact (with the potential to move to full-time)

Monday to Friday, 9:00am – 5:00pm

One 8:00am team meeting per month

Located in the Northern Beaches (Free parking onsite!)

Work alongside the Customer Service Team Manager, Head of Customer & People, and other amazing teams including Product Development and the Warehouse.

🚀 Ready to Grow With Us?

If you’re excited to move your customer service career forward and join a company that values innovation, teamwork, and having fun while doing great work — we want to hear from you!

Apply today and take the first step toward a career that helps you grow while making a difference.