NSW ML # 000101885 - Class of License: 50 or more

ML Expiry: 17/09/2026

About Allied Facilities Management

Allied Facilities Management is a trusted provider of integrated facility services across Australia, specialising in security, cleaning, maintenance, and support services. Our team works across retail, commercial, education, healthcare, and government sectors, with a strong emphasis on compliance, safety, and service excellence.

Our National Operations Centre (NOC) provides 24/7 coordination, monitoring, and support for Allied’s national security operations. We are seeking a dependable and proactive NOC Operator to join our growing team and ensure smooth, compliant, and efficient service delivery across all contracts.

Position Summary

The NOC Operator - Security plays a key role in delivering reliable and consistent support to field security officers, clients, and management teams across Australia.

This position is responsible for real-time monitoring, incident coordination, call handling, rostering updates, and client communication, ensuring that all services are completed safely, compliantly, and within set timeframes.

Operators work on a rotating roster, providing 24/7 coverage from the National Operations Centre.

Key Responsibilities

Operational Support

Monitor security operations, alarms, CCTV systems, and job workflows through Allied’s NOC platform (Allied EDGE and other systems).

Log, track, and close incidents and work orders in real-time with accuracy and attention to detail.

Support the deployment and coordination of security staff across national sites.

Manage roster updates, shift changes, and absence coverage under direction of the NOC Service Manager.

Ensure client and site data in Allied EDGE is up to date, including rosters, location details, and contact information.

Follow escalation protocols for missed patrols, alarm responses, and emergency incidents.

Prepare and submit daily operational summaries and shift handover reports.

Incident Management

Respond promptly to alarms, incidents, and emergency calls following set procedures.

Record accurate incident details, actions taken, and outcomes in the NOC system.

Communicate with field teams, clients, and management to coordinate timely responses.

Escalate serious or high-risk matters to the NOC Service Manager or on-call leadership.

Support emergency coordination efforts during critical incidents or system failures.

Customer Service & Communication

Provide clear, courteous, and professional communication to clients, contractors, and Allied team members.

Maintain a customer-first approach in all interactions.

Ensure all calls, messages, and requests are logged and actioned promptly.

Follow up on outstanding client requests or service gaps to ensure timely resolution.

WHS & Compliance

Ensure all activities comply with Allied’s WHS, quality, and security protocols.

Maintain confidentiality of client and operational information at all times.

Report hazards, incidents, and non-conformances through appropriate channels.

Maintain current security licensing and training certifications.

Reporting & Administration

Maintain accurate records of shift activities, incidents, and communications.

Assist with weekly performance reports, KPI tracking, and incident analytics.

Participate in training sessions and ongoing improvement initiatives.

Skills, Experience & Attributes

Experience & Qualifications

1–2 years’ experience in a control room, security operations centre, or service coordination role (preferred).

Understanding of security operations, access control, and alarm monitoring systems.

Security Licence (Minimum 1E licence) – essential

Proficiency with Microsoft Office and dispatch/incident management platforms.

Strong written and verbal communication skills.

Current First Aid Certificate (desirable).

Skills & Attributes

Calm and decisive under pressure.

Reliable, punctual, and highly detail-oriented.

Excellent problem-solving and multitasking ability.

Team-focused with a professional and customer-oriented attitude.

Flexible availability for day, night, and weekend shifts.

Why Join Allied Facilities Management?

Be part of a national 24/7 operations centre delivering critical security support.

Work within a professional, values-driven environment that prioritises safety and service.

Ongoing training and career progression opportunities within the Allied Group.

Competitive hourly rate with penalty loadings and overtime opportunities.

Apply Now

If you’re dependable, alert, and motivated to deliver excellent service in a fast-paced environment, we invite you to join the team at Allied Facilities Management and contribute to Australia’s trusted security network.

Allied Security Management is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act 2009.

ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED