BYD Caroline Springs, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are currently seeking a knowledgeable and customer-focused Parts Interpreter to support our electric vehicle servicing operations. In this role, you will play an important part in identifying, sourcing, and supplying genuine BYD parts to our service technicians, customers, and trade partners. Your understanding of EV-specific components and systems will help ensure the smooth operation of our workshop and provide our customers with efficient, professional support.

Position Overview
As a Parts Interpreter, you will play a critical role in supporting our EV service operations. You'll work closely with service technicians, retail customers, and trade partners to identify, source, and supply genuine BYD parts and accessories. With strong product knowledge and a customer-first approach, you’ll ensure the smooth operation of our workshop and a premium service experience.

Key Responsibilities

Technical Parts Support

Interpret parts manuals and diagrams for BYD electric vehicles

Accurately identify parts using VIN numbers and vehicle specifications

Provide technical parts advice to service technicians

Maintain up-to-date knowledge of BYD EV components and systems

Customer Service

Assist retail and wholesale customers with parts inquiries

Process parts orders efficiently

Explain parts functions and compatibility to non-technical customers

Handle warranty claims and returns according to BYD policies

Day-to-Day Operations

Manage inventory levels and conduct stock checks

Process incoming shipments and verify orders

Maintain clean and organized parts storage area

Use dealership management systems for ordering and tracking

Additional Duties

Collaborate with service department on special orders

Stay current with BYD product updates and recalls

Assist with cycle counts and inventory management

Provide backup support for front counter operations

Qualifications

2+ years experience in automotive parts interpretation

Knowledge of EV components preferred (batteries, motors, charging systems)

Strong computer skills with parts catalog systems

Excellent customer service and communication abilities

Ability to read and interpret technical diagrams

Valid driver's license

If a passionate individual for motor vehicles and seeking a long-term career path, this would be a golden opportunity.

For confident candidates, please directly contact us at [email protected]