Accor is a world leading Hospitality Group that offers the most diverse brand portfolio of the industry with 45+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

The Accor Workplace team is a unique sector to the Asia Pacific portfolio where we also uphold exceptional hospitality & customer service standards which we provide to our partnered brands such as Qantas. We have over an 18-year-old partnership with Qantas, and we strive to maintain this great partnership by embracing the Accor & Qantas service standards and cultures together.

We are seeking a professional and customer-focused individual to join our team as a Guest Relations Executive providing Concierge, Reception, and Meeting Suite Services within Qantas’ HQ. The primary responsibility of this role is to ensure a positive and welcoming experience for visitors, staff members and assisting with all general enquiries. The ideal candidate will possess excellent communication skills, organizational abilities, and a commitment to delivering exceptional customer service.

Job Description

Key Responsibilities:

Warmly welcome visitors and tenants upon their arrival to the office building.

Provide information about the building's facilities, services, and amenities.

Answer incoming calls, transfer calls to the appropriate departments, and take messages as needed.

Respond to inquiries via phone, email, or in-person with professionalism and courtesy.

Monitor and control access to the building, ensuring the safety and security of occupants.

Enforce security procedures, including verifying identification and issuing visitor badges.

Assist with various administrative tasks, such as sorting mail, managing deliveries, and maintaining office supplies.

Schedule appointments and manage reservations for meeting rooms.

Provide outstanding customer service to visitors, tenants, and staff members.

Address inquiries and concerns promptly and effectively.

Handle unexpected situations or issues calmly and efficiently.

Collaborate with building management and relevant parties to resolve problems.

Maintain a thorough understanding of the building layout, facilities, and amenities.

Guide visitors to different departments or locations within the building.

Qualifications

High school diploma or equivalent; additional education or certification in hospitality or related fields is a plus.

Proven experience in a customer service or receptionist role.

Excellent communication skills, both verbal and written.

Strong organizational and multitasking abilities.

Proficiency in using office equipment and basic computer applications.

Knowledge of security procedures and emergency response protocols.

Professional appearance and demeanour.

Ability to work effectively in a team and handle pressure with composure.

Cultural sensitivity and awareness.

Additional Information

Additional information

Employee Benefits for your hard work!

Work with two iconic businesses and experience the buzz of the working in the Aviation industry

Excellent working conditions & fantastic career opportunities

Discounted Stays at Accor Hotels Globally

Great learning and development programs available

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

If you would like to be a part of our team, please apply now

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system in order to gain ASIC certification.