Quality Officer - Aged & Community Care

Temporary Full Time until September 2026 | Wangaratta, VIC | $88,121 per annum + super

We are seeking a dedicated Quality Officer to join our team and strengthen staff and organisational capability to meet current and emerging standards in Aged Care. In this dynamic role, you will play a key part in preparing our organisation for future audits and accreditation processes, ensuring our continued commitment to delivering outstanding care. If you thrive in a forward-thinking environment and enjoy supporting ongoing improvement, we invite you to help shape the future of quality Aged Care with us.

You’ll be part of a collaborative and values-driven team, supporting continuous improvement across aged and community care services delivered by Council. This role ensures compliance with relevant legislation, standards and guidelines — including the Aged Care Act 2024 and Aged Care Quality Standards — while promoting a culture of safety, quality and person-centred care.

What You’ll Be Doing:

Develop policies and procedures aligned with the Aged Care Act 2024 and Aged Care Quality Standards

Coordinate preparation for internal and external audits, including OHS and accreditation processes

Identify opportunities for quality assurance and continuous improvement across aged and community services

Chair the Aged & Community Care Quality Management Committee and manage meeting schedules, agendas and minutes

Maintain the Continuous Improvement Register, Client Risk Register and contribute to the RCOW Risk Register

Collaborate with IT and Finance to implement system changes and new financial processes

Support staff and management with quality systems, compliance documentation and service delivery improvements

What You’ll Bring:

Tertiary qualifications or substantial experience in quality management systems, continuous improvement or internal auditing

Demonstrated experience in aged care service delivery, compliance or administration

Strong understanding of the Aged Care Act 2024, Aged Care Quality Standards, privacy laws and elder rights

Excellent communication, report writing and stakeholder engagement skills

Strong analytical and problem-solving abilities, with a focus on innovation and continuous improvement

Ability to work independently and collaboratively within a multidisciplinary team

Sound computer skills and capacity to learn new systems

A valid driver’s licence and ability to undertake office-based and occasional physical tasks

Why Work for Rural City of Wangaratta?

Joining our team comes with a variety of exciting benefits, including:

Being part of an inclusive, supportive, and nurturing team.

Ongoing training and professional development opportunities to support you in achieving your career goals.

Flexible employment options to ensure you maintain a healthy work-life balance.

Corporate benefits, including flu injections, reduced gym membership, amongst others.

Employee Assistance Program (EAP) for ongoing mental health and wellbeing support.

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For further enquiries about this position should be directed to Leanne Christie, Aged and Community Care Coordinator - [email protected].

Applications close at 3pm on Monday, 22 September 2025, although the right candidate may be appointed earlier.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

When submitting your application, you will need to include:

Your current contact details;

A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;

A current resume with a minimum of two current referees;

A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and

Copies of any relevant qualifications or licence.