We are seeking experienced Call or Contact Centre Operators on behalf of a NSW State Government client. his is a fantastic opportunity to deliver high-quality customer service in a structured, supportive environment. Full training is provided, and successful candidates will work onsite on a rotating roster.

About Us

Adecco is one of the world’s leading workforce solutions providers, trusted by government and private sector clients across Australia. We specialise in connecting skilled professionals with meaningful opportunities, offering dedicated support throughout the recruitment process. With a strong presence in the public sector, we’re committed to helping you find roles that align with your experience and career goals.

Responsibilities

• Handle general enquiries and provide accurate information to customers
• Deliver a positive customer experience across phone, email, and digital channels
• Maintain accurate records and escalate unresolved issues appropriately
• Support administrative tasks and contribute to continuous improvement

Mandatory Requirements:

• Willingness to obtain National Police Check
• Availability to work onsite in Newcastle – no hybrid options
• Full-time attendance for onsite training is required

Roster Details:

• Early start (e.g. 7:00 AM)
• Mid-shift (e.g. 9:00–10:00 AM)
• Late shift (e.g. 11:00 AM)

• Contractors will be placed on a 2-week rotating roster
• Each shift pattern is worked for 4 weeks, then rotated
• Shifts include:
• No consecutive rosters will have the same shift pattern

Your Profile

Ideal Candidate:

• 2–3 years’ experience in customer service (call centre, admin, or retail)
• Strong written and verbal communication skills
• Intermediate computer skills (typing, email, MS Outlook & Teams)
• Technically savvy and quick to learn new systems
• Previous government or office-based experience is highly regarded

Don’t miss this opportunity to be part of a supportive and high-performing team. Submit your resume before 12:00 PM on Thursday, 16 October 2025.

Click Apply now and our team will be in touch.

Contact

For any questions, feel free to contact us at [email protected]